Senior Field Service Representative
Metrea
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Benefits offered by this job
Job summary
Metrea in Tampa seeks a Senior Field Service Representative to install, configure, maintain, and sustain airborne ISR mission systems. You will troubleshoot, perform field repairs, and validate system readiness to support real-world ISR missions.
The role requires hands-on experience with RF, IP networking, and patch management, plus the ability to work independently and mentor small teams. Security and safety compliance are essential in this high-stakes environment.
Qualifications
- Master’s degree or 12 years of relevant experience.
- Bachelor’s degree plus 8 years of relevant experience.
- DoD 8140 IAT Level 2 – IAM Level 1.
- Experience mentoring or leading small technical teams.
- Operate independently with minimal oversight.
- Experience with configuration management principles and airworthiness processes.
- Demonstrated systems thinking and impact evaluation.
- Professional maturity and leadership potential.
Responsibilities
- Install, configure, and maintain airborne ISR systems and sensors.
- Perform pre-mission checks, troubleshooting, and maintenance.
- Run Windows and Linux admin tasks, scripting, and patching.
- Use test equipment to isolate faults and validate performance.
- Configure and secure TCP/IP mission networks and routing.
- Diagnose RF, power, and network interface faults from schematics.
- Load software, apply firmware updates, and manage baselines.
- Support integration of new hardware/software with engineering teams.
- Maintain handling of CCI and GFE components per security rules.
- Ensure safety, airworthiness, and OPS compliance during work.
- Provide field reports to support root-cause analysis and improvements.
- Engage stakeholders; communicate capabilities and needs clearly.
Skills
Education
Tools
Job description
Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas—including airborne ISR, electronic warfare, secure communications, aerial refueling, special mission aviation, aerial firefighting, and advanced simulation. Metrea builds vertically integrated full stacks of capability—designing, building, and operating turnkey solutions that let customers scale capacity while benefiting from continuous cycles of innovation. Headquartered in Washington, DC, Metrea has facilities across the United States, the United Kingdom, Europe, and beyond. This role sits within the Special Air Missions group of Metrea.
Special Air Missions Group (SAM) is responsible for developing and delivering Metrea’s Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialized aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness.
The Senior Field Service Representative is a technical specialist responsible for the installation, configuration, maintenance, and lifecycle sustainment of airborne ISR mission systems. This role ensures continuous mission system readiness by performing hands-on troubleshooting, field-level repairs, and system validation. Working independently, the technician supports all aspects of mission equipment lifecycle management—including integration, software updates, and configuration control. This position is critical to delivering a reliable, high-performance ISR capability in support of real-world ISR operations.
- Install, configure, and maintain airborne ISR mission systems, including EO/IR sensor systems, tactical radios, mission computers, radar systems, data link systems, video networks, moving map software, and Signals Intelligence (SIGINT) equipment.
- Perform pre-mission system checks, field-level troubleshooting, and corrective maintenance to ensure mission readiness.
- Perform Windows and Linux system administration tasks, including scripting, log analysis, patch management, and user account management.
- Operate and interpret data from test equipment including spectrum analyzers, oscilloscopes, signal generators, network analyzers, and RF power meters to isolate faults and validate system performance.
- Configure and troubleshoot TCP/IP-based mission networks, including static routing, subnetting, VLAN tagging, and secure transport links.
- Diagnose and resolve faults across RF, power, and IP-based network interfaces using technical schematics, block diagrams, and support documentation.
- Conduct system software loads, firmware updates, and configuration management in accordance with program baselines and security requirements.
- Support integration and validation of new hardware or software packages in coordination with engineering and sustainment teams.
- Maintain proper handling and accountability of Controlled Cryptographic Items (CCI) and mission-critical Government Furnished Equipment (GFE) components.
- Ensure compliance with safety, airworthiness, and operational security protocols during all maintenance and system support activities.
- Provide detailed technical feedback and field reports to support root cause analysis, continuous improvement, and lifecycle sustainment planning.
- Develop and maintain strong relationships with internal and external stakeholders to support mission success, while leveraging clear written and verbal communication to articulate technical capabilities, limitations, support requirements, and areas for innovation.
- Minimum 8 years supporting airborne ISR mission systems, with direct integration or modification experience preferred.
- Strong understanding of RF signal paths, IP networking concepts, and mission system interdependencies.
- Experience executing software loads, firmware updates, and configuration changes in controlled baseline environments.
- Ability to read and interpret schematics, wiring diagrams, and integration drawings.
- Proficient in RF test equipment usage (spectrum analyzers, oscilloscopes, signal generators, network analyzers, and RF power meters).
- Strong working knowledge of radar fundamentals (GMTI, SAR, MMTI, Weather).
- Master’s degree or 12 years of relevant experience.
- Bachelor’s degree plus 8 years of relevant experience.
- DoD 8140 IAT Level 2 – IAM Level 1.
- Experience mentoring or leading small technical teams.
- Must be capable of operating independently with minimal oversight.
- Experience with configuration management principles and airworthiness approval processes.
- Demonstrated systems thinking and ability to evaluate second- and third-order impacts of decisions.
- Must demonstrate professional maturity, sound judgment, and leadership potential.
At Metrea, our core value is Rooted in Humility, with four cornerstone attributes—Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form our Teammate Firmware. The Firmware defines how we show up, how we work together, and how we solve complex problems. It enables groups to self-organize around hard problems, shift priorities, and operate with trust, curiosity, and discipline required in a complex mission space.
- Comprehensive medical plan options
- HSA/FSA accounts
- Dental and vision coverage
- 6% employer 401(k) match
- Fully paid parental leave for all new parents
- Generous PTO
- Life and disability insurance
- AD&D Coverage
- Pet Insurance
- Employee Assistance Program
- Subsidized gym membership/plans through Wellhub
Applicants must be legally authorized to work in the United States. Must be a U.S. citizen. Clearance required at time of hire: Active TS/SCI clearance required at time of hire, and the ability to maintain it throughout employment.
This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.
This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.
Metrea Aircraft Integration Center – Tampa, FL
This job operates in an office and hangar setting.
Up to 15% OCONUS travel; Up to 15% CONUS travel
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