Lead Housing Case Manager

ADP, Inc.; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Health, dental, vision, life insurance

403(b) retirement plan

Job summary

Step Up is seeking a Lead Housing Case Manager to supervise a housing support team in Davidson County, Nashville, providing outreach, housing search/placement and ongoing support to homeless adults with mental health and substance use challenges. The role supports the Program Manager, ensures Housing First compliance and supervises 8–10 residents.

Proficiency with Office 365, HMIS/Welligent, and a Tennessee driver’s license are required.

Qualifications

• Minimum 3–5 years’ housing/case management experience with chronically homeless adults.
• Proven leadership, organizational and time management skills.
• Proficient use of Office 365 products required.
• Tennessee driver’s license with a good driving record.

Responsibilities

• Assist Program Manager to hire staff, provide feedback and coaching per Step Up policies.
• Supervise case managers, monitor productivity, service provision and HMIS documentation.
• Represent Step Up at meetings with community stakeholders and partner agencies.
• Provide coverage for Program Manager as assigned.

Skills

Leadership

Staff supervision

Time management

Documentation

Office 365

Motivational Interviewing

Interdisciplinary collaboration

Tools

Welligent

HMIS

Electronic Health Records

Job description

SUMMARY

The Lead Housing Case Manager will assist the Program Manager to provide supervisory support to a Housing Support team that provides outreach and engagement, housing search/placement and on-going support services to homeless persons struggling with mental health and substance use challenges in Davidson County, Nashville. The team will provide housing support services that leads to permanent supported housing retention and economic self-sufficiency. The Lead Housing Case Manager will provide on-going support services to a caseload of up to 8-10 residents/members seeking permanent housing or residing in scattered site housing in the community. This position fully promotes the use of Housing First, Harm Reduction, Trauma-Informed Care and the Motivational Interviewing evidenced-based models of Recovery Oriented service delivery.

Benefits and What We Offer

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES

The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Leadership, Administration, Oversight

• Assist Program Manager to hire essential staff, provide feedback and evaluation on a regular basis in line with Step Up policies. Support and coach team in professional skills, Housing Support services, OHS, MDHA, HCV and HUD policies. Identify staff development needs and activities.
• Attend and represent Step Up at meetings with key community stakeholders, and community provider agencies as needed.
• Supervise case managers, oversee staff productivity, service provision and documentation in HMIS.
• Provide coverage for Program Manager as assigned.

Documentation and Data Collection

• Using the G/BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS}.
• Responsible for tracking productivity, charting and documentation for all services, and file maintenance.
• Process all paperwork in a timely and accurate manner.
• Document supervision with staff including performance, client related and HR issues.

SKILLS

Knowledge of behaviors and symptoms associated with DSM-V diagnoses. Experience using EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently, collaboratively and lead interdisciplinary team meetings. Uses good time management skills and resources to balance supervisory responsibilities, case load, direct service, paperwork and other duties. Proficient knowledge of Office 365 applications and Electronic Health Record systems.

QUALIFICATIONS

(Education & Experience)

Required experience

A minimum of 3-5 years’ related housing/case management experience working with chronically. homeless adults struggling with a mental health and co-occurring substance use required.

Must have demonstrated leadership, organizational, time management and technological skills.

Proficient use of Office 365 products required.

Required license or certification

• Tennessee Driver’s License with a good driving record

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalation to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds and climb 3-4 flight of stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE

We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS

We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE

We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT

We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS

We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER