Lead Housekeeping Supervisor – Resort Operations

Brasstown Valley Resort & Spa; Georgia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free employee meals

Resort discounts

Job summary

Brasstown Valley Resort & Spa in Young Harris, GA, seeks a hands-on Housekeeping Supervisor to lead daily operations, mentor room attendants, and uphold our high standards of cleanliness and guest comfort. Reporting to the Housekeeping Manager, you will schedule, train, and coach staff, inspect rooms and public spaces, enforce safety, and deliver exceptional guest experiences in a mountain resort setting.

The role requires strong leadership, attention to detail, and a team-oriented attitude,

Qualifications

• High school diploma or GED preferred.
• Previous housekeeping, hospitality, or supervisory experience is a plus.
• One to three months of related experience or training, or an equivalent combination of education and experience.
• Valid driver’s license.
• Basic reading, writing, and communication skills.
• Ability to follow written and verbal instructions and exercise sound judgment.
• Basic computer skills are helpful.

Responsibilities

• Oversee daily housekeeping operations and provide hands-on support to team members as needed.
• Lead or participate in departmental daily line-ups.
• Assign daily duties, room assignments, and responsibilities to housekeeping associates.
• Establish and maintain consistent cleaning standards and operating procedures.
• Assist with interviewing, hiring, onboarding, and training new team members.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with scheduling, payroll, and departmental supply ordering.
• Conduct daily inspections of guest rooms, VIP accommodations, and public spaces.
• Inspect and evaluate the overall condition and presentation of resort rooms.
• Review daily departure reports and ensure rooms are properly inspected and ready for incoming guests.
• Ensure guest rooms are properly cleaned, stocked, and maintained.
• Identify maintenance needs and submit work orders for repairs, painting, furnishings, and other improvements.
• Deliver exceptional guest service while consistently upholding resort and brand standards.
• Assist with cleaning guest rooms and public areas when necessary.
• Ensure linens, room supplies, and housekeeping equipment are properly maintained and stocked.
• Monitor housekeeping vehicles to ensure cleanliness and proper condition.
• Assist with inventory management of supplies and equipment.
• Ensure trash and waste are properly transported and disposed of.
• Help protect resort property, equipment, and other company assets.
• Promote a safe, clean, and organized working environment.

Skills

Leadership

Organizational skills

Communication

Team-focused

Attention to detail

Work ethic

Punctuality

Initiative

Hospitality passion

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Brasstown Valley Resort & Spa in Young Harris, GA, seeks a hands-on Housekeeping Supervisor to lead daily operations, mentor room attendants, and uphold our high standards of cleanliness and guest comfort. Reporting to the Housekeeping Manager, you will schedule, train, and coach staff, inspect rooms and public spaces, enforce safety, and deliver exceptional guest experiences in a mountain resort setting.

The role requires strong leadership, attention to detail, and a team-oriented attitude,