Lead Housekeeping Supervisor - Guest Experience & Training

Hershey TownePlace Suites; Hershey (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hershey TownePlace Suites in Hershey, PA is seeking a Housekeeping Supervisor to lead the housekeeping team on-site and ensure adherence to standards. The role requires overseeing daily operations, coordinating staff, and maintaining high guest service levels.

Qualifications include prior housekeeping or supervisory experience, a high school diploma or equivalent (some college preferred), and strong reading, communication, and cleaning technique knowledge. Bilingual English/Spanish is a plus.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Responsibilities

• Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Skills

Supervisory experience

Communication skills

English fluency

Education

High school diploma or equivalent

Some college preferred

Job description

Hershey TownePlace Suites in Hershey, PA is seeking a Housekeeping Supervisor to lead the housekeeping team on-site and ensure adherence to standards. The role requires overseeing daily operations, coordinating staff, and maintaining high guest service levels.

Qualifications include prior housekeeping or supervisory experience, a high school diploma or equivalent (some college preferred), and strong reading, communication, and cleaning technique knowledge. Bilingual English/Spanish is a plus.