Lead Housekeeping Supervisor — Guest Experience

Miccosukee-Resort-; Sunset Corners (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Miccosukee Casino & Resort in Miami, FL is seeking an experienced Housekeeping Supervisor to lead our housekeeping team and uphold exceptional guest service standards. This full-time role focuses on daily supervision, ensuring rooms meet quality and safety standards while maintaining a positive work environment for staff.

The ideal candidate has 3–5 years of housekeeping experience, supervisory skills, and the ability to obtain and maintain a Tribal Gaming License.

Qualifications

• Ability to obtain and maintain a Tribal Gaming License.
• Minimum of 3-5 years of Housekeeping experience required.
• Ability to lift, push, stand and walk for long periods.
• Previous supervisory experience preferred.

Responsibilities

• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Inspects rooms reported vacant and dirty from the Housekeeper’s Activity Report, immediately at the start of the shift to determine if room status is correct.
• Ensures that all rooms are being serviced according to policies and procedures.
• Inspects rooms for maintenance problems and writes up maintenance requisitions.
• Assists in the cleaning and setting up of hotel rooms in an emergency or as dictated by business needs.
• Inspects all exits, steps and storage areas and supervises floor House Persons.
• Makes sure that the Room Status is up to date at the end of each shift.
• Ensures the hotel is maintained to the accepted standards.

Skills

Housekeeping management

Supervisory experience

Team coordination

Effective communication

License eligibility (Tribal Gaming)

Job description

Miccosukee Casino & Resort in Miami, FL is seeking an experienced Housekeeping Supervisor to lead our housekeeping team and uphold exceptional guest service standards. This full-time role focuses on daily supervision, ensuring rooms meet quality and safety standards while maintaining a positive work environment for staff.

The ideal candidate has 3–5 years of housekeeping experience, supervisory skills, and the ability to obtain and maintain a Tribal Gaming License.