Lead Housekeeping Supervisor - Elevate Guest Rooms

Paycom - ATS; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Caribe Royale Orlando in Orlando, FL is seeking a Housekeeping Supervisor to lead our housekeeping team, inspect guest rooms, and uphold quality and safety standards in a resort environment.

This full-time role requires strong communication, multitasking, and leadership skills to coordinate room attendants, show rooms, and liaise with Engineering and Front Office; experience in hotel housekeeping is preferred.

Qualifications

• 1 year of Housekeeping Supervisor experience in a hotel or equivalent
• Ability to communicate clearly with guests and Associates
• Ability to handle a multitude of tasks in an ever-changing environment
• Must follow safety and security policies and procedures

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner
• Verify room status, prioritize room cleaning, and update status of departing guest rooms
• Conduct daily inspections of guest rooms and floors assigned to room attendants and house attendants
• Notify relevant staff of deficiencies and ensure corrections
• Inspect show rooms
• Assist management in daily activity planning
• Act as liaison to coordinate Housekeeping, Engineering, and Front Office
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes on assignment sheets/work boards
• Handle guest complaints and respond promptly with proper escalation
• Lead room attendant, turndown attendant, and house attendant with daily duties
• Communicate concerns/opportunities to the next shift
• Ensure all daily duties are completed to standard by staff
• Train and coach Associates on standards of service and conduct
• Report and follow up with engineering issues
• Follow all company safety and security policies; report maintenance issues
• Perform other duties as required by management

Skills

Professional demeanor

Communication skills

Multitasking

Attention to detail

Leadership

English language

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Caribe Royale Orlando in Orlando, FL is seeking a Housekeeping Supervisor to lead our housekeeping team, inspect guest rooms, and uphold quality and safety standards in a resort environment.

This full-time role requires strong communication, multitasking, and leadership skills to coordinate room attendants, show rooms, and liaise with Engineering and Front Office; experience in hotel housekeeping is preferred.