Housekeeping Supervisor (PM Shift) - Caribe Royale Orlando Hotel

Paycom - ATS; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Caribe Royale Orlando in Orlando, FL is seeking a Housekeeping Supervisor to lead our housekeeping team, inspect guest rooms, and uphold quality and safety standards in a resort environment.

This full-time role requires strong communication, multitasking, and leadership skills to coordinate room attendants, show rooms, and liaise with Engineering and Front Office; experience in hotel housekeeping is preferred.

Qualifications

• 1 year of Housekeeping Supervisor experience in a hotel or equivalent
• Ability to communicate clearly with guests and Associates
• Ability to handle a multitude of tasks in an ever-changing environment
• Must follow safety and security policies and procedures

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner
• Verify room status, prioritize room cleaning, and update status of departing guest rooms
• Conduct daily inspections of guest rooms and floors assigned to room attendants and house attendants
• Notify relevant staff of deficiencies and ensure corrections
• Inspect show rooms
• Assist management in daily activity planning
• Act as liaison to coordinate Housekeeping, Engineering, and Front Office
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes on assignment sheets/work boards
• Handle guest complaints and respond promptly with proper escalation
• Lead room attendant, turndown attendant, and house attendant with daily duties
• Communicate concerns/opportunities to the next shift
• Ensure all daily duties are completed to standard by staff
• Train and coach Associates on standards of service and conduct
• Report and follow up with engineering issues
• Follow all company safety and security policies; report maintenance issues
• Perform other duties as required by management

Skills

Professional demeanor

Communication skills

Multitasking

Attention to detail

Leadership

English language

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Caribe Royale Orlando - Orlando, FL 32821, Position Type: Full Time, Job Category: Hospitality - Hotel, Scope of Position

The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by a Suite Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest/Associate issues.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
• Ability to communicate clearly with guests, Associates, and Housekeeping staff.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner.
• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.
• Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Inspect show rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes on assignment sheets/work boards.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.
• Communicate concerns/opportunities to the next shift.
• Must be able to perform all Room Attendant and House Attendant duties.
• Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.
• Train and coach Associates on expected standards of service and conduct.
• Report and follow up with engineering issues.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.