Lead Housekeeper & Training Lead – Hotel Ops

Extended Stay America, Inc.; Chesapeake (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Employee recognition

Employee perks program

Medical insurance

Vision insurance

Flexible spending accounts

Life insurance

Long-term disability

Short-term disability

401(k) savings plan

Paid time off

Employee assistance program

Job summary

Extended Stay America, Inc. is seeking a full-time Lead Housekeeper in Chesapeake, VA to oversee housekeeping operations and support the management team in maintaining hotel cleanliness and guest satisfaction.

You will train and supervise housekeeping staff, ensure carts and laundry areas meet standards, and collaborate with maintenance on preventive cleaning programs. The role requires leadership, organization, and a commitment to quality service.

Qualifications

• Read and speak English and comprehend simple instructions, short correspondence, and memos.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Always apply good judgment.
• Support and assist daily activities of 3 plus housekeeping associates on staff.
• Coach and train new and existing associates on company standards, guidelines and procedures.
• Prioritize tasks and duties to ensure that daily housekeeping operations are performed at peak efficiency.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Trains new and existing housekeepers, inspects guest rooms, and adheres to company standards, policies and procedures.
• Ensures housekeeping carts, cart rooms, and laundry areas are maintained to company standard.
• Works directly with the maintenance engineer to perform the guest room preventative maintenance/deep cleaning.
• Performs daily housekeeping tasks in guest rooms and weekend out of room cleaning as needed.
• Responsible for overall hotel cleanliness.
• Motivates and drives company initiatives within the department.
• Completes all required and annual ESU Training.

Skills

English proficiency

Basic math

Judgment

Team leadership

Training staff

Task prioritization

Job description

Extended Stay America, Inc. is seeking a full-time Lead Housekeeper in Chesapeake, VA to oversee housekeeping operations and support the management team in maintaining hotel cleanliness and guest satisfaction.

You will train and supervise housekeeping staff, ensure carts and laundry areas meet standards, and collaborate with maintenance on preventive cleaning programs. The role requires leadership, organization, and a commitment to quality service.