Lead Host, SET (Full-time)

Montage Hotels & Resorts; Newport Beach (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Montage International in Newport Beach is seeking a Lead Host/Hostess to ensure guests enjoy a welcoming, seamless dining experience while they wait for their table. You will supervise fellow hosts/hostesses, manage reservations, and uphold the resort’s high service standards throughout shifts.

The role requires at least two years in a hosting position, strong computer skills (OpenTable, Word, Excel), and the ability to greet guests warmly, answer calls, and coordinate seating with precision.

Formación

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Proficiency with computer programs (Word/Excel/PowerPoint) and reservation systems (OpenTable) is important.

Responsabilidades

• Control seating flow and manage reservation lists.
• Greet guests professionally and warmly.
• Inform guests of daily resort activities and upsell the resort.
• Handle phone etiquette and reservation requests.
• Assign duties and oversee host staff to ensure station readiness.
• Oversee OpenTable reservations and guest special requests.
• Lead by example and provide direct guest service when needed.
• Adhere to sanitation/health regulations and company policies.
• Collaborate with Food & Beverage to achieve outstanding results.

Educación

High school diploma or equivalent

Bachelor's degree (preferred)

Herramientas

Word

Excel

PowerPoint

Micros

OpenTable

Outlook

Descripción del empleo

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Lead Host/Hostess

Summary

The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

Essential Functions

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Meet all phone etiquette standards.
• Assign opening and/or closing duties as well as side duties.
• Supervise host side work and ensure complete list of set up of all stations.
• Ensure correct number of menu's are ready and available for each station prior to start of the shift.
• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment

Qualifications

• High school or equivalent education
• Minimum of two (2) years’ host/hostess experience
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur

Preferred

• Luxury hotel experience strongly preferred
• Bachelor’s Degree

Physical Requirements

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 40 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

The pay scale for Lead Host, SET (Full-time) is $20.00 per hour.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.