Lead Host / Events Coordinator

Parker’s Maple Barn; Mason (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Parker's Maple Barn in Mason, NH seeks a Lead Host to set the tone for guests in a high-volume dining room. You’ll lead the front-of-house team with warmth, communication, and a spirit of hospitality.

In this full-time role, you’ll schedule and supervise 20+ FOH staff, resolve guest concerns, and collaborate with BOH and management to keep service smooth and welcoming. Experience in fast-paced restaurants is required.

Qualifications

• 3 years of experience in a high-volume dining room.
• Proven leadership and guest-service skills.
• Ability to schedule and coordinate a large FOH team.

Responsibilities

• Lead the front-of-house team to deliver warm, welcoming service.
• Schedule and oversee 20+ FOH staff to ensure smooth operations.
• Resolve guest concerns politely and effectively.
• Communicate with upper management, BOH, and FOH to maintain a harmonious workflow.
• Maintain a positive attitude and strategize under pressure.

Skills

Leadership

Hospitality

Communication

Team motivation

Strategic thinking

Tools

Toast POS

Micros RES 3700 POS

Job description

Lead Host Opportunity at Parker's Maple Barn

Looking for a role where you can lead with warmth, hospitality, and a touch of maple syrup magic? Join the team at Parker's Maple Barn! Nestled in Mason, NH (right on the border of Ashby & Townsend, MA), we’re a beloved restaurant, gift shop, and sugar house known for our hearty breakfasts and fresh maple syrup. If you thrive in a fast-paced environment, love working with people, and have a knack for leadership, we’d love to meet you!

What You'll Be Doing

As the Lead Host, you’ll be the friendly face that sets the tone for our guests’ dining experience. You’ll ensure smooth operations in our high-volume dining room while leading the front-of-house (FOH) team with confidence and positivity.

Day-to-Day Responsibilities

• Offering a warm welcome to every patron and a heartfelt \"thank you\" as they leave.


• Ensuring our guests have an exceptional dining experience - because they're not just customers, they're our guests.


• Scheduling and overseeing a team of 20+ FOH staff to keep things running smoothly.


• Resolving guest concerns politely and effectively, ensuring they leave with a smile.


• Communicating seamlessly with upper management, BOH, and FOH staff to maintain a harmonious workflow.


• Utilizing your leadership skills to maintain a strong, motivated team.


• Strategizing and problem-solving under pressure while maintaining a positive attitude.

What We’re Looking For

To thrive in this role, you’ll need:

• 3 years of experience in a high-volume dining room (fast-food or drive-thru experience does not qualify).


• A \"people person\" personality with a passion for hospitality.


• Strong leadership skills and the ability to inspire a team.


• Tech-savviness, with knowledge of Toast POS and Micros RES 3700 POS strongly preferred.


• Hospitality event planning skills (a big plus!).


• A collaborative spirit and excellent communication skills.


• The ability to think strategically and stay cool under pressure.

Schedule

This is a full-time position with workdays on Thursday, Friday, Saturday, Sunday, and Monday from 7:30 AM to 3:30 PM. You’ll have Tuesdays and Wednesdays off to recharge.

Why Join Parker's Maple Barn?

At Parker's, we’re more than just a restaurant—we’re a community. We pride ourselves on creating a welcoming environment for both our guests and our team. If you’re passionate about hospitality and ready to lead with heart, this is the place for you.