Cafe Manager

Blue Loon Bakery; New Hampshire; On-site; USD 63,038,976 - 71,635,200; Full time

Benefits offered by this job

Benefits

Paid time off

Employee discounts

Tip pool sharing

Job summary

Blue Loon Bakery in New London, NH is seeking an experienced Cafe Manager to lead our front-of-house team and craft exceptional guest experiences. You’ll coach staff, manage schedules, training, and daily operations with the Head Baker to ensure seamless service.

This hands-on leadership role emphasizes staff development, guest satisfaction, and operational improvements, including staffing, workflow, and daily planning. Join a bakery that values craftsmanship and community hospitality.

Qualifications

• Experience leading front-of-house teams in food service or hospitality.
• Positive, professional attitude with accountability.
• Enjoys coaching others and helping people succeed.
• Excellent communication and organizational skills.
• Calm, organized and solutions-focused in fast-paced settings.

Responsibilities

• Lead, coach, and support the front-of-house team.
• Engage with guests to create memorable experiences and welcome regulars.
• Create staff schedules and ensure proper shift coverage.
• Resolve guest concerns with empathy, professionalism, and confidence.
• Oversee cafe cleanliness, merchandising, and presentation.
• Train, mentor, and develop team members.
• Support in hiring, interviewing, and onboarding front-of-house staff.
• Coordinate with Head Baker and Back of House for smooth service.
• Monitor inventory for front-of-house supplies and beverages.
• Identify opportunities to improve systems and guest experience.
• Lead by example during busy periods.

Skills

People leadership

Customer service

Staff scheduling

Communication

Training & mentoring

Tools

Homebase

Job description

Join the Blue Loon Bakery Team as Our Cafe Manager!

Do you love creating memorable experiences for people and leading a team that makes every guest feel genuinely welcome?

We're looking for an experienced Cafe Manager to lead our front-of-house team and help ensure every guest feels welcomed, cared for, and excited to return. Whether it is a beloved morning ritual for our regulars or a standout experience for travelers, you will play a vital role in crafting those exceptional moments for every visitor who walks through our doors.

This is a hands-on leadership position where you'll coach, support, and inspire our front-of-house team while partnering with our Head Baker to ensure every part of the bakery works together seamlessly.

This role is ideal for someone who enjoys leading people, coaching teams, improving operations, and creating exceptional customer experiences. You'll spend time on the floor with the team, but you'll also think about staffing, scheduling, training, workflow, and how to make tomorrow run better than today.

What You'll Do

As our Front of House Manager, you'll be responsible for creating an environment where guests feel welcome, the team enjoys coming to work, and every visit reflects the hospitality Blue Loon is known for.:

• Leading, coaching, and supporting our front-of-house team.
• Create memorable guest experiences by engaging with customers, recognizing regulars, and helping every visitor feel like they're part of the Blue Loon community.
• Creating schedules and ensuring shifts are appropriately staffed.
• Creating exceptional guest experiences while resolving concerns with empathy, professionalism, and confidence.
• Overseeing café cleanliness, organization, merchandising, and presentation.
• Training, mentoring, and developing team members.
• Partnering in the hiring process by recruiting, interviewing, selecting, and onboarding front-of-house team members.
• Working closely with our Head Baker & Back of House Manager to ensure smooth communication and efficient service.
• Monitoring inventory levels for front-of-house supplies and beverages.
• Identifying opportunities to improve systems, efficiency, and the overall guest experience.
• Leading by example and jumping in wherever needed during busy periods.

We're Looking for Someone Who

• Has at least 1 year of leadership or management experience in the food service or hospitality industry.
• Leads with positivity, professionalism, and accountability.
• Enjoys coaching others and helping people succeed.
• Enjoys meeting people, remembering names, and building genuine relationships with customers and the community.
• Stays calm, organized, and solutions-focused in a fast-paced environment.
• Has excellent communication and organizational skills.
• Takes pride in creating exceptional customer experiences.
• Is dependable, self-motivated, and eager to continually improve.

Schedule

This is a full-time position (approximately 32-40 hours per week) and includes weekends and holidays as needed.

Compensation & Benefits

• $22.00-$25.00 per hour, based on experience, plus participation in shared tip pool (typically an additional $3-$5 per hour).
• Eligible for benefits
• Paid time off
• Employee discounts

Why Join Blue Loon?

At Blue Loon, we believe great hospitality starts with a great team. We're committed to creating a workplace where people are supported, challenged, and empowered to do their best work. If you're looking for an opportunity to make a meaningful impact while helping shape the future of a beloved local bakery, we'd love to hear from you.

Blue Loon is a scratch bakery and café in the heart of New London, New Hampshire. We're known for artisan breads, pastries, exceptional coffee, and being one of the places people make part of their visit to town. We serve everyone from local regulars who stop in every morning to vacationers discovering us for the first time. We're busy, fast-paced, and quality driven, but we're not a late-night restaurant or a corporate coffee chain. We care deeply about craftsmanship, hospitality, and creating an experience people want to return to.

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