Lead Host

Rusty Pelican Miami; Key Biscayne (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sick time (24 hours)

Referral program

Paid vacation

Growth opportunities

Health plans

401(k) with employer match

Job summary

Rusty Pelican Miami in Key Biscayne, FL, seeks a Lead Host/Hostess to warmly greet guests, escort them to tables, manage seating, and maintain a smooth front-of-house flow. You will respond to inquiries, handle reservations, answer phones, and help maintain a positive dining experience for all guests.

The role requires proven Lead Host experience, exceptional communication, and the ability to multitask under pressure while ensuring guests are welcomed and seated efficiently.

Qualifications

• Experience as Lead Host/Hostess preferred.
• Strong leadership and communication skills.
• Ability to multitask and remain calm in a busy environment.

Responsibilities

• Greet guests with a warm, welcoming attitude.
• Manage seating chart and seat guests by preferences and server sections.
• Provide accurate wait times and assist guests during their wait.
• Answer phone calls, take reservations, manage guest list.
• Maintain a clean front-of-house area and coordinate with servers and managers.
• Assist Guest Relations Manager with specified duties.

Job description

Job Summary:The Lead Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships. OpenTable experience required.Top-notch Benefits:Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well:24 hours paid Sick Time renewed yearlyManagement Referral Program with up to a $4,000 payout for qualifying management positionsPaid vacation starting at 1 weeks per yearMoral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.Numerous opportunities for growth and advancement Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after one year of employment.Responsibilities:Greet guests with a warm and welcoming attitude.Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.Provide accurate wait times and ensure guests are comfortable during their wait.Answer phone calls, take reservations, and manage the guest list.Maintain a clean and organized front-of-house area, including the host stand and entryway.Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.Handle guest inquiries and concerns with professionalism and a positive attitude.Assist with other tasks as needed, including helping Guest Relations Manager with specific duties.Qualifications:Previous Lead Host experienceStrong Leadership skillsExcellent communication and interpersonal skills.A friendly, outgoing personality with a passion for customer service.Ability to multitask and stay calm under pressure in a busy environment.Strong organizational skills and attention to detail.Must be able to work flexible hours, including evenings, weekends, and holidays.Physical Demands:Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.Specialty Restaurants Corporation maintains a drug free workplace.