Lead Host

Montage Palmetto Bluff LLC; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC is seeking a Lead Host/Hostess to ensure a positive guest experience while waiting for a table and to supervise other hosts/hostesses. The role involves managing reservations, greeting guests, and coordinating with F&B to deliver exceptional service.

The position requires strong computer skills (OpenTable, Outlook) and prior host/hostess experience. A hotel setting and luxury service experience are preferred, with an emphasis on teamwork and guest

Qualifications

• High school or equivalent education.
• Minimum of two (2) years’ host/hostess experience.
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Meet all phone etiquette standards.
• Assign opening and/or closing duties as well as side duties.
• Supervise host side work and ensure complete list of set up of all stations.
• Ensure correct number of menu's are ready and available for each station prior to start of the shift.
• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment.

Skills

Guest service

Multitasking

Communication

Education

High school or equivalent

Tools

Word

Excel

PowerPoint

Micros

OpenTable

Outlook

Job description

Lead Host/Hostess

SUMMARY

The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

ESSENTIAL FUNCTIONS

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Meet all phone etiquette standards.
• Assign opening and/or closing duties as well as side duties.
• Supervise host side work and ensure complete list of set up of all stations.
• Ensure correct number of menu's are ready and available for each station prior to start of the shift.
• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment.

QUALIFICATIONS

• High school or equivalent education
• Minimum of two (2) years’ host/hostess experience
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur

PREFERRED

• Luxury hotel experience strongly preferred
• Bachelor’s Degree

PHYSICAL REQUIREMENTS

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be able to lift trays of food or food items weighing up to 40 lbs. frequently.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.