Lead Host

Ema - Austin ( 1267); Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program

Paid Vacation

Job summary

Ēma - Austin is looking for a Lead Host to ensure exceptional guest experiences in their Mediterranean restaurant in The Domain NORTHSIDE. Responsibilities include training new hosts and greeting guests warmly.

The ideal candidate will possess strong communication and guest service skills, along with the ability to multitask effectively in a busy environment. Join us in bringing the flavors of the Mediterranean to Austin!

Qualifications

• Ability to effectively communicate in written and spoken direction.
• Experience in a customer-facing role is preferred.
• Ability to move and lift up to 50 pounds occasionally.

Responsibilities

• Greet and seat guests warmly.
• Manage new-hire paperwork and training.
• Ensure guest experience exceeds expectations.

Skills

Guest service skills

Communication skills

Multitasking

Job description

Lead Host Benefits

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Now open at The Domain NORTHSIDE in Austin, Texas! Ēma, meaning “mother” in Hebrew, is a Mediterranean restaurant featuring Chef Partner CJ Jacobson's lighter-style of California cooking. With its sister restaurant, Aba, located on South Congress, Ema aims to transport diners to a sun-drenched summer day in the Mediterranean year-round with both indoor and outdoor dining spaces.

Lead Host Job Description

Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. They perform the initial warm greeting and seating of guests, answer telephones, take reservations and messages, maintain accurate guest counts and wait times, say goodbye to all guests, and assist with Coat Check duties as directed.

Essential Functions

• Interact with, direct, train and develop host employees in a fair and dignified manner
• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with processing hosts’ new-hire paperwork
• Schedule, conduct and/or oversee all aspects new-hire and on-going host training
• Review and maintain host manuals and training materials
• Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
• Assist with maintaining and updating restaurant’s “zoning” procedures
• Use proper phone and voicemail etiquette and guidelines
• Assist with clearing, cleaning and resetting tables and maintaining restrooms
• Sell and accurately account for gift cards
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

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