Lead Hospital Telephone Operator — Evening/Night

Truman Medical Centers; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Truman Medical Centers in Kansas City, MO, seeks a Lead Telephone Operator for the Health Science District. The role leads the Corporate Operator Services Department and supports 24/7 communication delivery across facilities.

Responsibilities include supervising staff, coordinating high-volume calls, and ensuring clear, courteous customer service while maintaining accurate protocols. Work schedule is 3:30 PM to 12:00 AM, with full-time hours.

Qualifications

• High school diploma or equivalent
• Two years' experience as a Telephone Operator and/or high-volume call center
• One year experience in TMC Operator Services department
• Excellent oral and written communication in proper business English
• Ability to work a flexible schedule including weekends/holidays
• Proficient with Microsoft Office and computer use
• Typing 25 wpm

Responsibilities

• Lead the Corporate Operator Services Department.
• Coordinate high-volume calls and supervise staff.
• Ensure 24/7 delivery of communication services at both facilities.

Skills

Communication

Call center

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Windows OS

Typing 25 wpm

Job description

Truman Medical Centers in Kansas City, MO, seeks a Lead Telephone Operator for the Health Science District. The role leads the Corporate Operator Services Department and supports 24/7 communication delivery across facilities.

Responsibilities include supervising staff, coordinating high-volume calls, and ensuring clear, courteous customer service while maintaining accurate protocols. Work schedule is 3:30 PM to 12:00 AM, with full-time hours.