Lead Hospital Telephone Operator

University Health; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health Truman Medical Center in Kansas City, Missouri is seeking a Lead Telephone Operator for Health Science District. The role manages the Corporate Operator Services Department and ensures seamless 24/7 telephone coverage for the facility.

The ideal candidate will have a high school diploma, 2+ years in a high-volume call center, and 1 year in TMC Operator Services, with excellent business English communication and strong multitasking abilities.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Lead the Corporate Operator Services Department and oversee 24/7 hospital telephone operations.
• Perform duties of Telephone Operator - Hospital as described in the job description.
• Answer a high volume of calls with clear, calm communication and professional etiquette.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

University Health Truman Medical Center in Kansas City, Missouri is seeking a Lead Telephone Operator for Health Science District. The role manages the Corporate Operator Services Department and ensures seamless 24/7 telephone coverage for the facility.

The ideal candidate will have a high school diploma, 2+ years in a high-volume call center, and 1 year in TMC Operator Services, with excellent business English communication and strong multitasking abilities.