Lead Hospital Reception & Guest Services

Cooper University Health Care; Camden (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a Lead Reception Ambassador to provide support to the Welcome Desk and ensure a positive visitor experience. The role acts in lead position, trains staff, and supports the check-in process.

Responsibilities include greeting visitors, maintaining AIDET practices, coordinating visitor flow, triaging questions, and assisting with clerical tasks and scheduling.

Qualifications

• 3-5 years of experience required.
• High School Diploma required.
• Associate's Degree preferred.

Responsibilities

• Greet visitors and provide directions within the lobby, maintaining a concierge-style service.
• Maintain AIDET practices to ensure patient and visitor experience.
• Coordinate with department leadership and Patient Relations for exceptions.
• Direct visitor flow to check-in/out areas, elevators, parking, and amenities.
• Provide clerical support (taking messages, copying, faxing) as assigned.

Skills

3-5 years experience

Education

High School Diploma

Associate's Degree Preferred

Job description

Cooper University Health Care in Camden, NJ is seeking a Lead Reception Ambassador to provide support to the Welcome Desk and ensure a positive visitor experience. The role acts in lead position, trains staff, and supports the check-in process.

Responsibilities include greeting visitors, maintaining AIDET practices, coordinating visitor flow, triaging questions, and assisting with clerical tasks and scheduling.