Lead Help Desk Manager for Enterprise Migration

Ddc Dine; Fort Meade (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability coverage

Tuition reimbursement

Job summary

Diné Development Corporation (DDC) seeks a hands-on Help Desk Specialist – Manager to lead the Service Desk for the DES DODNet MES-NET program at DISA. You will supervise Tier 1/2 support, manage incidents, and coordinate with engineering, cybersecurity, migration, and operations teams in a fast-paced, mission-critical environment.

Ideal candidates have 8+ years in enterprise IT support, 3+ years leading teams, and strong Microsoft tech expertise, with ITIL/ServiceNow experience preferred.

Qualifications

• 8+ years supporting enterprise IT environments.
• 3+ years leading technical support of service desk teams.
• Bachelor’s degree or equivalent combination of experience and education.
• Experience with Microsoft enterprise technologies.
• Experience with ServiceNow or similar ITSM tooling.

Responsibilities

• Lead daily Service Desk operations supporting migration activities.
• Supervise Tier 1 and Tier 2 support personnel.
• Manage ticket queues, escalations, and support workflows for timely resolutions.
• Coordinate support with engineering, cybersecurity, migration, and operations teams.
• Provide reporting, status updates and recommendations to program leadership.

Skills

Microsoft enterprise technologies

ServiceNow ITSM

Customer service

Troubleshooting

Leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow ITSM

Job description

Diné Development Corporation (DDC) seeks a hands-on Help Desk Specialist – Manager to lead the Service Desk for the DES DODNet MES-NET program at DISA. You will supervise Tier 1/2 support, manage incidents, and coordinate with engineering, cybersecurity, migration, and operations teams in a fast-paced, mission-critical environment.

Ideal candidates have 8+ years in enterprise IT support, 3+ years leading teams, and strong Microsoft tech expertise, with ITIL/ServiceNow experience preferred.