Lead Heating Service Supervisor: Troubleshoot & Mentor

Energy Jobline ZR; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Energy Jobline ZR in New York seeks a hands-on Heating Service Supervisor to lead and coordinate field service for heating systems, including boilers and hot-water setups. You will diagnose issues, guide technicians, and ensure timely, quality repairs for customers.

The role blends field work with daily team leadership, demanding clear communication, safe practices, and a proactive approach to service calls from initial inquiry to final resolution.

Qualifications

• Hands-on heater service, diagnostics, and repair experience.
• Ability to read wiring diagrams and manuals.
• Experience leading technicians and coordinating calls.
• Strong communication and customer service skills.
• Valid driver's license and willingness for on-call.

Responsibilities

• Solve the challenging calls by diagnosing heating issues and guiding technicians.
• Lead daily service work and coordinate with dispatch.
• Develop your team through coaching on troubleshooting and safety.
• Stand behind the repair by verifying operation and addressing open issues.
• Keep customers, dispatch, and management informed with clear updates.
• Set the standard for preparedness, punctuality, and professional conduct.

Skills

Heating diagnostics

Team leadership

Customer communication

Wiring diagrams

Troubleshooting

Service coordination

Job description

Energy Jobline ZR in New York seeks a hands-on Heating Service Supervisor to lead and coordinate field service for heating systems, including boilers and hot-water setups. You will diagnose issues, guide technicians, and ensure timely, quality repairs for customers.

The role blends field work with daily team leadership, demanding clear communication, safe practices, and a proactive approach to service calls from initial inquiry to final resolution.