Lead Guest Room Attendant

Sunseeker Resort Charlotte Harbor; Punta Gorda (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Guest Room Attendant to oversee housekeeping operations and maintain high cleanliness standards. This role involves leading a team, conducting inspections, and ensuring exceptional guest experiences. The ideal candidate will have strong leadership and organizational skills, with a commitment to quality and detail. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this opportunity is perfect for you. Join a company dedicated to fostering a positive work culture and supporting sustainability practices.

Qualifications

• Minimum of 1 year supervisory experience in housekeeping.
• 2 years housekeeping experience in a resort/hotel setting.

Responsibilities

• Assist in daily housekeeping operations and task assignments.
• Conduct inspections and ensure cleanliness standards are met.
• Provide training and feedback to housekeeping team members.

Skills

Leadership

Communication Skills

Organizational Skills

Attention to Detail

Problem Solving

Education

High School Diploma or GED

Job description

Sunseeker Resort Charlotte Harbor is currently searching for Lead Guest Room Attendants!

The Guest Room Attendant Lead plays an essential role in ensuring that guest rooms and public areas are maintained to the highest standards of cleanliness, comfort, and order. As a team lead, this role supports guest room attendants by providing guidance, conducting quality checks, and facilitating effective communication between team members and managers. The Guest Room Attendant Lead will also help coordinate daily tasks, foster a positive work environment, and uphold quality standards.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Assist the leadership team and coordinators with daily housekeeping operations and assigning tasks to housekeeping attendants and house persons based on occupancy and priorities.
• Provide on-the-job training, mentoring, and constructive feedback to housekeeping team members, promoting adherence to quality and efficiency standards based on room inspections.
• Act as a role model in demonstrating professionalism, service quality, and commitment to cleanliness.
• Conduct full inspections of guest rooms, hallways, and public areas to ensure rooms meet resort cleanliness standards.
• Address issues related to cleanliness, maintenance, or guest requests by coordinating with housekeeping and other departments as needed.
• Document and report any quality issues, damaged items, or maintenance needs, ensuring timely resolution and reporting any needs through the proper channels.
• Collaborate with the Housekeeping leaders to optimize room cleaning schedules, streamline processes, and maintain operational efficiency.
• Assist with housekeeping inventory by monitoring supply usage and coordinating with the leader to prevent shortages.
• Communicate effectively with other departments, such as Maintenance and Front Office, to resolve room-related issues promptly and ensure a seamless guest experience.
• Uphold a guest-first approach by ensuring that rooms are prepared to meet or exceed expectations and promptly responding to any special requests.
• Foster a positive, team-oriented work environment and support attendants in delivering exceptional service.
• Ensure all housekeeping team members follow health, safety, and sanitation standards as well as resort policies.
• Support and promote the resort’s sustainability practices by encouraging environmentally responsible housekeeping habits.
• Perform other duties as assigned.

Minimum Requirements

• High School Diploma, GED, or equivalent
• Minimum of one (1) year experience in a supervisory role.
• Minimum of two (2) years housekeeping experience in a resort/hotel setting.
• Experience with Forbes Star, AAA, and Four Diamond standard a plus.

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays.
• Ability to stand, walk, bend, and lift up to 25 lbs as needed for extended periods.
• Comfortable working in a fast-paced environment, especially during high-occupancy periods.
• Strong organizational skills, with the ability to motivate and support team members.
• Exceptional attention to detail and commitment to high cleanliness standards.
• Excellent communication and interpersonal skills to foster team collaboration and guest satisfaction.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.