Store Manager - Smoothie King

Smoothie King - PDSK LLC; Kenner (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Smoothie King - PDSK LLC is seeking a Store Manager in Kenner, LA to lead a team and uphold Smoothie King brand standards. You will drive guest experience, maintain product quality, and maximize sales while sustaining a fun, welcoming environment.

The role requires 3+ years in guest service with supervision and experience analyzing financials. You will manage staffing, training, compliance, and community outreach to grow local store performance.

Qualifications

• Guest Service experience in a restaurant or retail environment.
• Experience supervising a team.
• Experience analyzing financial reports.

Responsibilities

• Reviews store environment and KPIs to identify problems, concerns, and opportunities for improvement and adjusts accordingly.
• Drives implementation of company programs through action planning and inspiring team to meet operational standards.
• Develops local store marketing plans to support brand initiatives.
• Initiates community outreach through marketing and special events.
• Uses Profit and Loss, Business Review, Cash Management, Labor Matrix, and Inventory tools to achieve Operational Excellence.
• Delegates and communicates responsibilities to ensure smooth store operations.

Skills

Guest Service

Team Leadership

Financial Analysis

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Store Manager is involved in all areas of store operations which include:

• Leading and developing of their team
• Ensuring an exceptional Guest experience
• Providing a high quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Orientated

• Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring team to meet operational standards
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through marketing and special events
• Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

• Challenges the team to achieve results
• Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
• Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation

Drive For Results

• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

• Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
• Manages store’s staffing levels

Integrity and Trust

• Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
• Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

• Sets priorities for Team and themselves each day
• Relies on their team by delegating Daily Checklist tasks to Team Members on shift
• Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
• Shows up on time for work
• Completes required checklists and paperwork with no outstanding items by due dates

Experience Requirements

• Guest Service experience in a restaurant or retail environment
• 3 Years
• Supervision
• 1 Year
• Experience analyzing financial reports