Lead, Global Facilities & Workplace Experience

StubHub; New York (NY); Hybride; USD 165 000 - 200 000; Plein temps

Avantages offerts par ce poste

Accelerated growth

Top-tier compensation

Paid time off

Health, Vision, Dental insurance

401k

Résumé du poste

StubHub is seeking a Lead of Global Facilities & Workplace Experience to own how our offices operate, feel, and scale across the global footprint. This role blends operations, vendor management, and culture-building to create safe, efficient spaces that support high-performing teams.

Location is hybrid with 3 days in office and 2 days remote, in New York, NY or Century City, CA, with quarterly travel. You will lead multi-site facilities, space planning, budgets, and partnerships to reflect

Qualifications

• 10+ years of progressive experience in facilities, workplace operations, or corporate real estate.
• 5+ years in a leadership role.
• Strong knowledge of building systems, workplace safety, and vendor management.
• Proven ability to design and deliver exceptional workplace experiences.
• Excellent leadership, communication, and project management skills.
• Experience managing multi-site operations and budgets.

Responsabilités

• Lead, coach, and manage the facilities and workplace experience team across global office locations.
• Develop a long-term workplace strategy aligned with growth and hybrid work.
• Collaborate with leadership to translate culture into the physical workspace.
• Track and report on KPIs related to facilities and member experience.
• Oversee maintenance, safety, and efficiency of all global office locations.
• Lead global vendor negotiations to secure cost-effective facilities agreements across regions.
• Manage vendor relationships for security, cleaning, and food services.
• Develop and implement organization-wide health, safety, and building regulations programs.
• Lead space planning, office moves, renovations.
• Develop and manage facilities budgets and forecasts.
• Partner with People Experience Resources and IT to ensure onboarding experience.
• Create policies and initiatives that foster collaboration.
• Monitor workplace satisfaction through feedback loops, driving continuous improvement.

Connaissances

Leadership

Vendor management

Strategic planning

Facilities operations

People leadership

Description du poste

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is built around live experiences, and the way our teams experience work should reflect the same level of thought, energy, and care. The Lead of Global Facilities & Workplace Experience will own how our offices operate, feel, and scale across our global footprint. This role is equal parts operator, builder, and culture carrier, responsible for creating workplaces that are safe, efficient, connected, and built for high-performing teams. From facilities operations and vendor management to space planning, hybrid work, onboarding experience, and day-to-day office environment, this person will help shape what it feels like to work at StubHub and ensure our physical spaces support the speed, collaboration, and standards of the business.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA. This role will require quarterly travel.

What You'll Do

• Leadership & Strategy:
  • Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations.
  • Develop a long-term workplace strategy aligned with business growth and hybrid work models.
  • Collaborate with leadership to translate culture into the physical workspace.
  • Track and report on key performance indicators related to facilities and team member experience.
• Facilities Management:
  • Oversee the maintenance, safety and efficiency of all global company office locations.
  • Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards.
  • Manage vendor relationships for security, cleaning, food services and other workplace operations.
  • Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations.
  • Lead space planning, office moves, and renovations.
  • Develop and manage facilities budgets and forecasts.
• Workplace Experience:
  • Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.
  • Create policies and initiatives that foster collaboration and productivity.
  • Monitor workplace satisfaction through feedback loops, driving continuous improvement.

What You've Done

• 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.
• Strong knowledge of building systems, workplace safety, and vendor management.
• Demonstrated ability to design and deliver exceptional workplace experiences.
• Excellent leadership, strong communication, and project management skills.
• Experience managing multi-site operations and budgets.
• Strategic thinker with a focus on operational excellence.
• Strong problem-solving and decision-making ability.
• Customer-service results orientated with a team member-first mindset.
• Adaptable and innovative in a dynamic, fast-paced environment.
• Collaborative leader who builds trust across teams.

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$165,000—$200,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world – from sports to music, comedy to dance, festivals to theater – StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.