Lead General Manager — Luxury Destination Experiences

RMC | A Destination Management Company; Healdsburg (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

RMC, a premier Destination Management Company, is seeking a General Manager/Area General Manager to lead an in-market office and drive growth while upholding local expertise and exceptional service.

You will oversee sales, operations, and client experiences, aligning local plans with company strategy and fostering strong partnerships. This on-site role requires dynamic leadership and a commitment to excellence.

Qualifications

• 5+ years of progressive leadership experience in destination management, hospitality, events, luxury services, or related fields.
• Proven success leading sales and/or operations teams with measurable results.
• Strong commercial instincts with experience in revenue growth, forecasting, budgeting, margin management, and P&L accountability.
• Proven ability to develop people, set expectations, coach performance, and build high-performing teams.
• Exceptional client, hotel, venue, vendor, and partner relationship-management skills.
• Strong negotiation, communication, organizational, analytical, and problem-solving capabilities.
• Proactive leadership balancing client experience, team needs, and business performance.
• Office productivity tools and CRM experience are essential.

Responsibilities

• Own the overall performance of the office operation including revenue growth, profitability, service, and team performance.
• Translate company strategy into a local plan with measurable goals and accountability.
• Partner with regional leadership on forecasting, budgeting, margin, profitability, and performance.
• Identify opportunities to strengthen the business and expand presence in luxury meetings and events.

Skills

Leadership

Hospitality

Sales

Operations

Strategy

Education

Bachelor's degree in business or hospitality

Tools

CRM

Microsoft Office

Job description

RMC, a premier Destination Management Company, is seeking a General Manager/Area General Manager to lead an in-market office and drive growth while upholding local expertise and exceptional service.

You will oversee sales, operations, and client experiences, aligning local plans with company strategy and fostering strong partnerships. This on-site role requires dynamic leadership and a commitment to excellence.