Lead Front Desk & Concierge — 5-Star Service

Arbor Company; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Meal for Each Work Shift

Employee Assistance Program – Wellness

Competitive Pay Rates

Paid Time Off (FT & PT)

PTO Cash-Out Option

401K with Employer Matching

Tuition Assistance

Job summary

The Arbor Company is seeking a Lead Receptionist to be the face and voice of our community at the front desk and on the telephone. You will ensure that our 5-Star service standards are consistently followed by all staff and that the front desk is adequately staffed to handle inquiries and concerns from residents and families.

You will answer calls with a friendly demeanor, oversee daily concierge operations, and help residents and visitors in a welcoming, helpful manner while coordinating with

Qualifications

• Enduring professionalism in guest interactions and phone communications.
• Ability to manage multiple tasks at front desk with accuracy.
• Strong organizational and time-management skills.

Responsibilities

• Answer phone calls with a smile and connect callers to the right staff promptly.
• Oversee daily concierge operations and front-of-house activities.
• Greet visitors and residents warmly, providing assistance as needed.
• Monitor front desk staff and respond to resident emergencies promptly.

Skills

Customer service

Phone etiquette

Office administration

Education

High school diploma or equivalent

Job description

The Arbor Company is seeking a Lead Receptionist to be the face and voice of our community at the front desk and on the telephone. You will ensure that our 5-Star service standards are consistently followed by all staff and that the front desk is adequately staffed to handle inquiries and concerns from residents and families.

You will answer calls with a friendly demeanor, oversee daily concierge operations, and help residents and visitors in a welcoming, helpful manner while coordinating with