Lead Receptionist

Arbor Company; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Meal for Each Work Shift

Employee Assistance Program – Wellness

Competitive Pay Rates

Paid Time Off (FT & PT)

PTO Cash-Out Option

401K with Employer Matching

Tuition Assistance

Job summary

The Arbor Company is seeking a Lead Receptionist to be the face and voice of our community at the front desk and on the telephone. You will ensure that our 5-Star service standards are consistently followed by all staff and that the front desk is adequately staffed to handle inquiries and concerns from residents and families.

You will answer calls with a friendly demeanor, oversee daily concierge operations, and help residents and visitors in a welcoming, helpful manner while coordinating with

Qualifications

• Enduring professionalism in guest interactions and phone communications.
• Ability to manage multiple tasks at front desk with accuracy.
• Strong organizational and time-management skills.

Responsibilities

• Answer phone calls with a smile and connect callers to the right staff promptly.
• Oversee daily concierge operations and front-of-house activities.
• Greet visitors and residents warmly, providing assistance as needed.
• Monitor front desk staff and respond to resident emergencies promptly.

Skills

Customer service

Phone etiquette

Office administration

Education

High school diploma or equivalent

Job description

Are you ready to love your job again?

Join The Arbor Companyand discover a work family where you are treated with respect. We are recognized by our team members as a Great Place To Work® and we are honored to be one of only 20 companies on Fortune Magazine’s “Best Workplaces in Aging Services" list.

Arbor People feel the love every day because we provide:

• Free Meal for Each Work Shift

• Employee Assistance Program – Wellness Resources for You and Your Family

• Competitive Pay Rates

• Paid Time Off for Full Time and Part Time Staff, Plus the Ability to Turn Your PTO Into Cash

• Options To Get Paid on Your Own Schedule

• Certified Great Place a Work

• Pathways For Growth Opportunities

• Diversity, Equity and Inclusion Training

• Tuition Assistance

• Student Loan Repayment Assistance

• Access To Emergency Financial Assistance

• Access To Health, Dental, Vision Insurance

• 401K with Employer Matching Contributions

Position Summary:

The Lead Receptionist is the face and voice of the community at the front desk and on the telephone. The lead receptionist will ensure that the community’s level of 5-Star service and protocols are in place and always followed by department staff. Ensures the front desk is always staffed and will address higher level concerns from residents/family members or funnels them to the appropriate department head.

As a Lead Receptionist at The Arbor Company, your work matters. Here's why:

• You answer phone calls with a smile and make timely and courteous connections to other staff members while answering questions knowledgeably.
• You will oversee daily concierge operations (review sales protocols, gold star training and daily operations of the front of the house)
• You interact and assist visitors and residents in a welcoming and helpful way.
• You monitor the front desk staff and respond to resident's emergencies.

You’ll be great on this team because you have:

• High school diploma or equivalent
• Previous experience as an office assistant or receptionist is a plus

Our people and our residents are at the center of our universe. We can’t wait to meet you!