Lead Front Desk Associate

Massage Envy; Escondido (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthy compensation plan

Bonuses and commissions

Telemedicine

Paid Holidays & Sick Leave

Employee discounts

Leadership training

Flexible schedule

Job summary

Massage Envy Escondido is seeking a front desk leader to guide our guest services team and drive membership sales. You will greet clients, schedule services, handle inquiries, and promote wellness programs in a fast-paced spa environment.

We reward performance with a compensation plan including bonuses and commissions, and provide benefits such as telemedicine, paid holidays, and staff training. A flexible schedule supports work/life balance and growth within the team.

Qualifications

• Have sales leadership experience and strong people skills.
• Must have solid math and computer skills and ability to multitask.
• High school diploma or equivalent required.

Responsibilities

• Lead our front desk team and oversee daily operations.
• Sell new memberships and promote the Massage Envy Wellness Program.
• Greet clients, schedule services, and respond to inquiries to ensure a smooth clinic flow.

Skills

Sales leadership experience

People skills

Math and computer skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Better Careers Begin at Massage Envy in Escondido, CA

Do you have a passion for helping others? Are you interested in leading our front desk team?

At the Massage Envy in Escondido, California franchise, we are looking for the Best of the Best! We support and inspire you to be your best while we work together to help clients feel their best.

As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. So, if you love to work with people and are looking for a team lead position with our front desk team, Massage Envy in Escondido can help you advance your career!

Perks & Pay:

• A healthy compensation plan that rewards your hard work
• Compensation ranges from $18.00/hr to $20.00/hr, including bonuses and commissions.
• Benefits that help you take care of you:
• Employee Appreciation Bonuses like Paid Time Off, Employee Service Benefits (massage, facial, stretch sessions), employee discounts, fun competitions and prizes
• Benefits that include Telemedicine, Employee Assistance Program and Paid Holidays & Sick Leave
• Employer/Employee Partnership programs like Employee Referral bonuses, cross-training, leadership training and more
• A dynamic, energizing environment where you're consistently challenged, never bored
• Trainingto help you grow and refine your leadership, sales and customer service skills.
• A flexible schedule for a better work/life balance

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Have sales leadership experience
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services
• Must be willing to work some nights and weekend shifts

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Lead our front desk team in selling new memberships
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!