Lead - Freight Operations

Freeman; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a Lead Freight Ops to drive freight activities for live events in Orlando, FL. You will lead dock labor, coordinate show-site operations, and ensure safe, efficient handling of all freight tasks while interfacing with customers and internal staff.

You will spend over 50% of time performing the same work as the team you lead, report to show-site leadership, and work full-time in-office or show-site in Orlando. Experience in freight or trade shows is required.

Qualifications

• High School Diploma or equivalent required.
• Two years of trade show or related experience required.
• Should be familiar with Freight Procedures Manual and Freight Operations resources.

Responsibilities

• Lead dock labor at show site by assigning qualified personnel.
• Adhere to safe operations practices to reduce and control safety violations.
• Lead loading and unloading show site dock operations.
• Interact with customers, sales, and operations staff to provide top service.
• Ensure equipment and tools are ready for use; inform show lead of needs.
• Remove malfunctioning equipment and assist with returns after shows.
• Ensure labor requests are submitted and tracked.
• Follow set hours of operation and labor at show site.
• Follow Freight Procedures Manual paperwork procedures.
• Confirm advance freight delivery arrangements for show sites.
• Keep job costs within budget without compromising service.
• Provide excellent customer service and protect company liabilities.
• Prepare payroll forms and time cards for assigned shows.
• Participate in training and lead show site safety and customer service meetings.
• Comply with Freeman policies and procedures.

Education

High School Diploma or equivalent

Two years’ of trade show or related experience

Job description

Career Opportunities: Lead - Freight Operations (94841)

Requisition ID94841-Posted10/28/2026-Freeman- Country (1) - Location (1) - Function (1) - Job Type (1)

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable momentsthat create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events.

Summary

It is the responsibility of the Lead Freight Ops to performs a lead role on the team while working alongside the show site freight staff laborers. Plays a lead role on smaller shows consisting of less than 100,000 lbs. Spends more than 50% of the time performing the same work as the team they are leading. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.

This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Orlando, FL.

• Lead dock labor at show site by assigning qualified personnel to perform work to be done.
• Adhere to safe operations practices to reduce and control safety violations.
• Lead loading and unloading show site dock operations at show site.
• Professionally interact with customers, sales, and operatons staff to provide the best customer service experience.
• Ensure that equipment and tools needed to produce the assigned show is in place and ready for use. Advise show lead of any additional equipment needs that may arise.
• Remove malfunctioning equipment from service and assists with the return of equipment after the assigned show is cleared.
• Ensure that labor needs have been requested and submitted.
• Follow set hours of operation and labor at show site.
• Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
• Confirm that advance freight delivery to show site has been arranged.
• Ensure that job costs are kept to a minimum without sacrificing service to customers.
• Provide excellent customer service and protect company against any liabilities.
• Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
• Participate in corporate, branch, and freight operations training. Participate in and lead show site safety and customer service meetings.
• Comply with all policies and procedures set forth by Freeman.
• Perform other duties as assigned.

Education & Experience

• High School Diploma or equivalent required.
• Two year’s of trade show or related experience is required.
• Should be familiar with: Freight Procedures Manual, Freight Operations Page on the Resouce, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
• Should be familiar with: material handling rates, show rules and regulations, association requirements, and invoice collections.
• Must be able to pass the MVR screen.

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.