Lead Food Service Supervisor

Aramark; Waltham (MA); On-site; USD 80,231,424 - 94,558,464; Full time

Job summary

Aramark is hiring a full-time Food Service Supervisor in Waltham, MA to oversee daily operations, manage staff, and ensure food safety and quality. The role partners with a manager to coordinate production, scheduling, and service for campus or facility locations.

The ideal candidate will have strong organizational skills, basic arithmetic, and the ability to resolve interpersonal situations while maintaining a positive work environment and customer service excellence.

Qualifications

• Must read, write and understand verbal instructions.
• Must complete a sanitation course either before or during first year.
• Must be knowledgeable in operating an efficient cost‑effective program.
• Ability to perform basic arithmetic.
• Maintain emotional control under stress.
• Ability to resolve interpersonal situations.
• Strong organizational skills.

Responsibilities

• Produce and maintain work schedules and may prepare production packets (Production sheets and recipes).
• Direct daily activities.
• Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard‑free environment.
• Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures.
• Maintain a sanitary department following health and safety codes and regulations.
• Maintain accurate inventory on a weekly basis.
• May prepare orders as needed to ensure accurate production for location.
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
• Maintain a safe and hazard‑free working environment.
• Train/mentor other food service workers.
• Maintain logs on all maintenance required on equipment within the department.
• Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary.
• Perform preventative maintenance checklist.
• Recommend replacement of existing equipment to meet needs of facility.
• Proficiency in multi‑tasking.
• Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
• Must fill in for absent employees at location, as necessary.
• Maintain knowledge of daily catering events and confirm they are prepared and delivered on time.
• Be able to work occasional night and weekend catered events.
• Attend food service meetings with staff.
• Maintain communication with staff (including office staff, e‑mail, phone calls, inter‑office mail, etc).
• May perform cashier duties as the need arises.
• Promote good public relations.

Skills

Verbal instructions

Sanitation training

Cost control knowledge

Basic arithmetic

Emotional control under stress

Interpersonal conflict resolution

Strong organizational skills

Job description

Aramark is hiring a full-time Food Service Supervisor in Waltham, MA to oversee daily operations, manage staff, and ensure food safety and quality. The role partners with a manager to coordinate production, scheduling, and service for campus or facility locations.

The ideal candidate will have strong organizational skills, basic arithmetic, and the ability to resolve interpersonal situations while maintaining a positive work environment and customer service excellence.