LEAD FOOD SERVICE ASSOCIATE

Independence Health System Careers; Latrobe (Westmoreland County); On-site; USD 19,000 - 28,000; Full time

Job summary

Independence Health System is seeking a Food Service Supervisor to assist leadership and oversee operations for patients, retail, and guests at Latrobe.

Responsibilities include preparing, serving, and delivering meals per recipes, ensuring HACCP standards, supervising staff, handling POS in retail, coordinating catering, and maintaining sanitation. Must have ServSafe within 6 months, and Act 33/34/73 clearances.

Qualifications

• High School diploma or GED.
• 6–12 months related training/experience in Food Safety and Customer Service.
• Strong leadership, organization, and sound judgment.
• Ability to communicate complex topics to diverse audiences.
• Basic Math and Keyboard Proficiency.

Responsibilities

• Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines.
• Ensures all quality processes are followed, including temperature standards and portioning guidelines; records temperatures.
• Communicates menus and serving requirements to staff daily.
• Oversees POD areas and ensures proper stocking at meal end.
• Performs patient satisfaction rounding and addresses concerns promptly.
• Oversees Retail Services operations, signage, promotions, and POS functions; supports customer service.
• Oversees Catering and Special Functions; supports CMS processes for catering start and completion.
• Maintains safety/sanitation per health standards; ensures hygiene practices and reports equipment issues.

Skills

Leadership

Food Safety

Customer Service

Communication

HACCP

Multitasking

Education

High School Diploma or GED

Job description

This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests.

Essential Job Functions

• Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines.
• Ensures all quality processes are followed, including temperature standards and portioning guidelines. Takes and records food and equipment temperatures.
• Communicates menus and serving requirements to staff daily.
• Ensures POD areas are stocked at the end of meal service.
• Performs patient satisfaction rounding and reports and addresses any concerns promptly.
• Retail Services
  • Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership.
  • Monitors temperature, quality, presentation and inventory of prepared foods.
  • Assists with signage, labels, promotions, and nutritional content to customers.
  • Effectively performs POS functions; pulls reports as needed.
  • Can troubleshoot any POS issues and call external support as needed.
  • Performs excellent customer service to customers.
• Catering and Special Functions
  • Prepares and delivers special function catering.
  • Effectively performs CMS functions for starting and completion of catering.
• Safety/Sanitation
  • Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety.
  • Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints.
  • Reports malfunctioning equipment to maintenance and/or Manager.
  • Oversees and performs routine cleaning assignments of department.
  • Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas.
  • Has a working knowledge of all equipment utilized in the kitchen setting.
  • Knows how to handle situations when equipment is not working correctly/safely.
  • Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service.
  • Oversees disposal of garbage correctly and safely.
• Operations Oversight and Communication
  • Orients and oversees training of new employees; assists with maintaining files and training documents.
  • Monitors employee work performance and ensures competency.
  • Assists with performance appraisals and hiring decisions for new hires.
  • Allocates and delegates work to make efficient use of all resources; assists with covering open shifts.
  • Assists with the daily work schedule and denotes any variances for the timekeeper and payroll.
  • Assists in developing clear work objectives and standards to prioritize and focus staff efforts.
  • Provides a positive working environment and leads employees by example.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma or GED, or Higher Level of Education.
• Six (6) to twelve (12) months related training/experience in the areas related to Food Safety and Customer Service.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Basic Math and Keyboard Proficiency
• Independent thinking and decision-making ability
• Ability to multi-task and prioritize assignments
• Basic working knowledge of computers and office equipment
• Flexible, team player, customer service skills

Preferred Qualifications/Experience

• Associate or bachelor’s degree in food safety, Customer Service and Mentoring/Coaching in the food industry preferred.
• Experience in Healthcare setting.

License, Certification & Clearances

• ServSafe Certified within six (6) months of hire required.
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

x

Extreme Cold

x

x

Heights

x

Confined Spaces

x

x

Mechanical Hazards

x

x

Use of Vibrating Tools

x

x

Operates Vehicle

x

x

Use of Lifting/Transfer Devices

x

x

Rotates All Shifts

x

x

x

x

x

On-Call

x

Overtime(+8/hrs/shift; 40/hr/wk)

x

x

x

x

Respirator Protective Equipment

x

x

Eye Protection

x

x

x

Hearing Protection

x

Hand Protection

x

x

Feet, Toe Protection

x

Body Protection

x

x

Latex Exposure

x

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

x

Cytotoxic (Chemo) Exposure

x

x

x

x

Mist Exposure

x

x

x

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Walking

x

x

x

x

Climbing Ladders

x

Standing

x

x

Kneeling

x

x

Squatting (Crouching)

x

x

Twisting/Turning

x

x

Keyboard/Computer Operation

x

x

Gross Grasp

x

x

x

x

Hand/Arm Coordination

x

x

Pushing/Pulling(lbs. of force)

x

x

Carry

x

15#

15#

Transfer/Push/Pull Patients

10#

30#

Seeing Near w/Acuity

x

Feeling (Sensation)

x

x

x

x

Hearing Clearly

x

Pulling/Pushing Objects Overhead

x

x

Reaching Above Shoulder Level

x

x

Reaching Forward

x

x

Lifting Floor to Knuckle

x

x

Lifting Seat Pan to Knuckle

###

30#

Lifting Knuckle to Shoulder

###