Lead Flight Attendant

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 83,000 - 175,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a lead cabin authority for assigned trips, accountable for service execution and passenger experience.

You will coordinate with internal and contract flight attendants, ensuring on‑time, high‑quality service while maintaining appearance and presentation standards on each trip. Ideal candidates have 8–12+ years in Part 91 private aviation, proven UHNW support, and formal cabin training.

Qualifications

• 8–12+ years of experience in Part 91 private aviation.
• Demonstrated experience supporting UHNW passengers in high‑demand environments.
• Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent).
• Current safety certifications including CPR, AED, and First Aid.

Responsibilities

• Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow.
• Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options.
• Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution.
• Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards.
• Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips.
• Oversee provisioning approach for assigned trips, including vendor coordination and quality control.
• Maintain control of the cabin environment during dynamic or changing conditions.
• Provide real‑time guidance and mentorship to reinforce standards and execution discipline.
• Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site

Skills

Cabin leadership

Flight attendant training

UHNW service

Safety certifications

Education

Flight attendant training programs

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

Serves as the lead cabin authority on assigned trips, accountable for service execution, cabin coordination, and overall passenger experience. Ensures that service delivery is consistent, controlled, and aligned with established standards across varying trip profiles. This role combines direct execution with real-time leadership, maintaining full responsibility for cabin performance while operating in a hands‑on capacity.

What will you do?

• Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
• Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options
• Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
• Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
• Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
• Oversee provisioning approach for assigned trips, including vendor coordination and quality control
• Maintain control of the cabin environment during dynamic or changing conditions
• Provide real‑time guidance and mentorship to reinforce standards and execution discipline
• Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site

What do you need to succeed?

• 8–12+ years of experience in Part 91 private aviation
• Demonstrated experience supporting UHNW passengers in high‑demands environments
• Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
• Current safety certifications including CPR, AED, and First Aid
• Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation, with formal or practical culinary training preferred
• Advanced experience in provisioning strategy, including management of multiple parallel service options
• Strong working knowledge of cabin systems, galley operations, and aircraft‑specific service environments
• Proven ability to lead cabin operations and direct other flight attendants in real time
• Experience coordinating with Executive Assistants and key stakeholders
• Valid passport with ability to travel internationally without restriction
• Valid driver’s license and reliable access to transportation, with ability to support short‑notice and priority trips
• Ability to operate on a flexible, on‑demand schedule, including high‑priority assignments
• High level of discretion, judgment, and execution discipline

Special Requirements:

• Ability to work a flexible schedule including nights, split days off, work weekends and holidays in a 24 X 7 environment
• Without limitation, be able to perform the duties as required of a 14 CFR Part 121 Flight Attendant while in flight.
• Be able to travel and work on‑site in an office environment
• Must be willing to relocate to Long Island, NY
• Other duties as assigned

Pay Range

$83,000—$175,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.