Senior Private Flight Attendant & Cabin Lead

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 83,000 - 175,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a lead cabin authority for assigned trips, accountable for service execution and passenger experience.

You will coordinate with internal and contract flight attendants, ensuring on‑time, high‑quality service while maintaining appearance and presentation standards on each trip. Ideal candidates have 8–12+ years in Part 91 private aviation, proven UHNW support, and formal cabin training.

Qualifications

• 8–12+ years of experience in Part 91 private aviation.
• Demonstrated experience supporting UHNW passengers in high‑demand environments.
• Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent).
• Current safety certifications including CPR, AED, and First Aid.

Responsibilities

• Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow.
• Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options.
• Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution.
• Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards.
• Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips.
• Oversee provisioning approach for assigned trips, including vendor coordination and quality control.
• Maintain control of the cabin environment during dynamic or changing conditions.
• Provide real‑time guidance and mentorship to reinforce standards and execution discipline.
• Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site

Skills

Cabin leadership

Flight attendant training

UHNW service

Safety certifications

Education

Flight attendant training programs

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a lead cabin authority for assigned trips, accountable for service execution and passenger experience.

You will coordinate with internal and contract flight attendants, ensuring on‑time, high‑quality service while maintaining appearance and presentation standards on each trip. Ideal candidates have 8–12+ years in Part 91 private aviation, proven UHNW support, and formal cabin training.