Lead Fitness Coach - Copley Price

YMCA of San Diego; San Diego (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

YMCA of San Diego is seeking a Lead Fitness Coach to onboard fitness coaches, greet and serve members, and build positive relationships among staff and participants.

The role supports a safe wellness environment, guides orientations, certifications and training, and ensures superior customer service with proactive problem solving across shifts.

Qualifications

• High school diploma or GED.
• Fitness background required.
• 2+ years’ of experience as a Fitness Coach.
• Fingerprinting requirement for YMCA of San Diego County staff before reporting to work.
• CPR/AED and First Aid Certification must include Adult and Child/Infant, within 30 days of hire, from one of: American Red Cross, American Heart Association, or American Safety & Health Institute.

Responsibilities

• Onboard fitness coaches with strong onboarding training, shadowing opportunities and refresher training to ensure excellent customer service.
• Maintain knowledge of branch and Association programs to deliver a transformational experience and assist enrollment.
• Monitor workout areas for hazards and properly record maintenance issues.
• Promote wellness orientations, group classes, personal training and other programs to increase retention.
• Foster member connections and handle complaints in a positive, courteous manner.
• Keep areas organized and maintain equipment cleanliness; enforce gym policies at all times.
• Deliver equipment orientation programs tailored to individual member goals.
• Provide basic information on proper use of fitness equipment.

Skills

Fitness coaching

Customer service

Team leadership

Education

High school diploma or GED

CPR/AED and First Aid Certification (Adult & Child/Infant)

Tools

UPACE orientation scheduling

Job description

Overview

Under the guidance of the Health and Wellness Director, the Lead Fitness Coach is responsible for onboarding fitness coaches to build positive relationships among members, participants, volunteers, and staff by actively greeting and providing excellent customer service. The Lead Fitness Coach will ensure a safe, effective wellness environment to enhance the physical, mental, and spiritual health of all participants.

Schedule

• We have 2 positions available:
  • Opening shift: Monday - Friday
  • Closing shift: Monday - Friday

Responsibilities

• Work to ensure that Fitness Coaches are consistently providing good customer service by implementing strong onboarding training, shadowing opportunities and timely refresher training

• Maintain superior knowledge of branch and Association programs, services, and policies in order to deliver a transformational experience and increase future enrollment. Be available for questions and inquiries from staff, members and program participants

• Monitor workout areas for potential hazards and properly record/track all maintenance issues

• Implements operating plans to promote wellness orientations, group exercise classes, personal training and other programs to increase retention

• Executes strategies to ensure that members and program participants connect with one another and with the YMCA

• Fosters a climate of innovation and resolves problems to ensure member satisfaction. Handle member complaints and inquiries in a positive, courteous and expeditious manner

• Keep areas organized and tidy to better service members (re- rack free weights, refill cleaning supplies when needed, etc.)

• Be aware of and enforce fitness center (weight room) policies at all times

• Keep workout equipment and area clean including wiping down the machines during shift as needed

• Design and deliver equipment orientation programs that meet individual members needs according to the needs and goals of the participant

• Provide basic information/instruction to participants regarding how to properly use the fitness equipment

• Self-starter, detail-oriented, good organizational skills, and strong problem solving

• Able to communicate clearly and positively, verbally and in writing

• Must have the ability to work as a positive, enthusiastic team player and team leader

• Requires excellent customer service skills with a friendly and positive attitude. Must demonstrate excellent communication and public relation skills

• Working knowledge of UPACE orientation scheduling

• Passionate commitment to the YMCA mission and communities we serve

• Be knowledgeable and supportive of the YMCA Annual Support Campaign through sharing the YMCA’s fundraising efforts with the community, assisting in the recruitment of volunteers, articulating cases for support and processing donations according to Association guidelines

• Provide tools and information to increase member knowledge of fitness as well as other programs provided through the YMCA (handouts, charts, brochures, etc.)

• Other duties as assigned

Qualifications

• High school diploma or GED

• Fitness background required

• 2+ years’ of experience as a Fitness Coach
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and includesubsequentarrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within30 daysofhireand must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $20.44 - USD $23.63 /Hr.