Lead Fire Sprinkler Technician

Impact Fire Services, LLC; Windham (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Job summary

Impact Fire Services, LLC is seeking a self-motivated lead technician to manage NFPA 25 inspections and service calls for water-based fire protection systems. The role emphasizes professionalism, clear communication, and using software-based tools for paperless documentation, with a strong focus on customer relationships.

The lead technician will perform inspections, maintenance, and repairs, including backflow testing and system retrofits, while coordinating with field and office staff to

Qualifications

• High School Diploma or equivalent.
• Connecticut F1/F2 fire sprinkler license.
• 1-3 years' service work experience in Sprinkler, fire pump, and Backflow systems service.
• Fire and /or Life Safety Systems experience.
• Must have or be able & willing to attain state Connecticut Backflow certification.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver's license and driving record that meets company requirements.
• Capable of passing a pre-employment background, MVR and drug test.
• Customer oriented interpersonal skills.
• Ability to use phone/Ipad for software applications used daily. Must possess strong written and verbal communication skills.
• Must possess strong organizational skills.
• Must be able to exercise effective time management skills.
• Must have a strong mechanical aptitude.
• Must be able to perform NFPA 25 inspection and testing services. Must be able to use general hand tools and power safely and effectively toolsMust be capable of using various Arial lifts and boom trucks. Must be able to lift and carry a minimum of 75 pounds.
• Must be able, on a regular basis, work comfortably at a height of greater than 26 feet.

Responsibilities

• NFPA 25 inspection/testing of water-based fire protection systems.
• Service technician and inspection/testing specialist.
• Service, maintenance, and repairs of water-based systems.
• Minor modification and retrofit of fire sprinkler systems.
• Backflow preventer inspection, testing, and repairs.
• Identify NFPA compliance issues and remediation recommendations.
• Work with field and office staff to provide high-quality customer service and top-notch work.
• Perform visual inspection of systems and alert alarm and central monitoring services as needed.
• Complete job paperwork electronically and report deficiencies to supervisor.
• Prepare detailed labor, material, and equipment lists for repairs and maintenance.
• Adhere to safety guidelines and safety protocols.
• Complete all Impact Fire safety testing requirements.

Skills

Customer service

Communication

Time management

Organizational skills

Safety guidelines

Mechanical aptitude

Teamwork

Education

High School Diploma or equivalent

Tools

CT F1/F2 license

Connecticut Backflow certification

Driver's license

NFPA 25 inspection/testing tools

Arial lifts

Boom trucks

Lift 75 pounds capability

Job description

We seek a self-motivated, customer service-oriented lead technician.The ideal candidate will be organized, professional, and a good communicator. Ability to use software-based technology for paperless documentation. Establish a rapport and build positive relationships with our customers.

UP TO A $10,000 SIGN-ON-BONUS BASED ON EXPERIENCE!

Responsibilities include:

• Responsible for NFPA 25 inspection/testing of water-based fire protection systems.
• This position is for a service technician and fire protection system inspection/testing specialist.
• Service, maintenance, and repairs of water-based systems.
• Minor modification and retrofit of fire sprinkler systems.
• Backflow preventer inspection, testing, and repairs.
• Responsible for identifying NFPA compliance issues and preparing remediation recommendations
• Working as a team player with field and office staff to provide the highest standard of customer service and quality work.

• Performing visual inspection of systems, disabling horn & strobes, and alerting alarm companies and central monitoring services and fire department.
• Complete job paperwork in a timely manner and submit electronically.
• Report critical deficiencies and impairments to deficiency coordinator and branch manager.
• Prepare detailed labor, material, and equipment list needed for all repairs, service and maintenance work.
• Work with highest level of safety.
• Complete all Impact Fire safety testing requirements.

Job, Inventory, and Vehicle Preparation Duties:

• Plan, organize, and gather materials and equipment for vehicle and jobs to perform work in an efficient manner.
• Work efficiently and utilize resources to complete jobs in a timely manner.
• Keep work vehicle clean and organized.
• Schedule routine maintenance of vehicle when needed.

General Duties

• Will be on 24 hours call for one-week periods in a rotation with other lead technicians. This will be responding to confirm service calls within 30 minutes of receiving the call/text from Impact/Academy dispatch or via answering service.
• Willing to work on off hours during the weekday and weekends when required.
• Follow Impact Fire Services Policies & Procedures.
• Must be punctual, ready to work when scheduled, & complete all duties assigned by management in a timely manner.
• Provide strong customer service, interacting with customers in person and via phone to help resolve and answer any problems that they may be having.

Qualifications

• High School Diploma or equivalent.
• Connecticut F1/F2 fire sprinkler license
• 1-3 years' service work experience in Sprinkler, fire pump, and Backflow systems service.
• Fire and /or Life Safety Systems experience.
• Must have or be able & willing to attain state Connecticut Backflow certification.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver's license and driving record that meets company requirements.
• Capable of passing a pre-employment background, MVR and drug test.
• Customer oriented interpersonal skills.
• Ability to use phone/Ipad for software applications used daily. Must possess strong written and verbal communication skills.
• Must possess strong organizational skills.
• Must be able to exercise effective time management skills.
• Must have a strong mechanical aptitude.
• Must be able to perform NFPA 25 inspection and testing services. Must be able to use general hand tools and power safely and effectively tools\Must be capable of using various Arial lifts and boom trucks. Must be able to lift and carry a minimum of 75 pounds.
• Must be able to push and pull greater than 75 pounds as needed.
• Must be able to safely use and climb a ladder and reach a height of at least 24 feet.
• Must be able, on a regular basis, work comfortably at a height of greater than 26 feet. (Common elevation of systems is 26 feet and higher.)