Lead Field Service Technician

Position Imaging, Inc.; Portsmouth (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Position Imaging, Inc. in Portsmouth, NH, is seeking a Field Service Technician to provide exceptional service and support during customer visits. This role requires a proven ability in troubleshooting technical equipment and managing installation and repair tasks.

Ideal candidates should possess at least 2 years of relevant experience, a technical degree or certification, and be proficient with PCs and Microsoft Windows. Join us to enhance customer satisfaction and retention.

Qualifications

• 2+ years of proven field service or customer experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with PCs and Microsoft Windows operation.

Responsibilities

• Provide service and customer support during field visits.
• Manage all onsite installation, repair, maintenance, and test tasks.
• Produce timely and detailed service reports.

Skills

Field service experience

Troubleshooting technical equipment

Customer relationship management

Ability to work flexible shifts

Education

Two year electrical technician degree or certification

Tools

PCs

Microsoft Windows

Job description

Highly accurate wireless tracking in 3D space, enabling large-scale, immersive augmented and virtual reality experiences without the use of any markers.

Job Description

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Qualifications

• Proven field service or customer experience of at least 2 years
• Ability to troubleshoot, test, repair and service technical equipment
• Familiarity with PCs and Microsoft Windows operation and usage
• Ability to work flexible shifts and to adapt to changing work schedules
• Two year electrical technician degree or certification preferred

Additional Information

We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.