Lead Field Service Technician

Honeywell INC.; Fort Washington (MD); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Honeywell Technologies in Fort Washington, MD seeks a Lead Field Service Technician responsible for leading installation, maintenance, troubleshooting, and optimization of Fire Alarm/Life Safety Systems. You will provide technical leadership to field teams and support complex customer issues.

The role emphasizes compliance with codes and safety, delivering high-quality service while driving operational excellence and reporting on service performance metrics.

Qualifications

• NICET 3 Certification.
• 5+ years programming with Verifier or similar software.
• 5+ years field service or technical support.
• 5+ years troubleshooting complex issues.
• 5+ years utilizing diagnostic tools and service management software.
• 2 years AutoCAD for drawings.

Responsabilités

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Connaissances

Field service leadership

Troubleshooting

Fire alarm systems

Verifier programming

Diagnostic tools

Reading drawings

Formation

NICET 3 Certification

Associate/Bachelor's in Engineering or Electronics

Outils

AutoCAD

Service management software

Description du poste

Job Description

The Lead Field Service Technician is responsible for leading the installation, maintenance, troubleshooting, and optimization of Fire Alarm/Life Safety Systems. This role provides technical leadership to field teams, supports complex customer issues, ensures compliance with applicable codes and standards, and delivers exceptional customer service while driving operational excellence.

KEY RESPONSIBILITIES

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.


• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.


• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.


• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.


• Document service activities accurately and report on service performance metrics.

YOU MUST HAVE

• Completion of the NICET 3 Certification


• 5 years of programming experience utilizing Verifier or similar software.


• 5 years of experience in field service or technical support roles.


• 5 years of experience troubleshooting and resolving complex technical issues efficiently.


• 5 years of experience utilizing diagnostic tools and service management software to support field operations.


• 2 years of experience with AutoCAD, including the creation and revision of engineering, construction, or building automation drawings.


• 2 years of experience reading and interpreting technical drawings, specifications, and design documents.


• 2 years of experience coordinating drawing updates and maintaining accurate as-built documentation.

WE VALUE

• Associate's or Bachelor's degree in Engineering, Electronics, or related technical field.


• Experience working in industrial automation or building technologies field service.


• Ability to work independently and as part of a team in a fast-paced, customer-focused environment.


• Strong problem-solving skills and a proactive approach to identifying and resolving issues.


• Familiarity with safety regulations and commitment to maintaining a safe work environment.


• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here.

BENEFITS OF WORKING FOR HONEYWELL

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields


• Honeywell employees are eligible for a comprehensive benefits package.


• Employer subsidized Medical, Dental, Vision, and Life Insurance


• Short-Term and Long-Term Disability


• 401(k) match


• Flexible Spending Accounts


• Health Savings Accounts


• EAP


• Educational Assistance


• Parental Leave


• Paid Time Off (for vacation, personal business, sick time, and parental leave)


• 12 Paid Holidays

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: October 14, 2026

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.