Lead Field Service Technician

BD; Chicago (IL); On-site; Full time

Job summary

A leading medical technology company is seeking a Lead Field Service Technician to provide exceptional customer service and technical support. This role involves extensive travel and requires strong communication skills and a background in field service. Join a team that values innovation and personal growth while ensuring customer satisfaction through effective support processes.

Qualifications

• 3-5 years field experience required.
• Ability to lift and transfer up to 70 lbs.

Responsibilities

• Lead projects and provide customer support.
• Travel extensively to customer locations.
• Execute complex equipment and software installations.

Skills

Communication

Time Management

Organizational Skills

Education

Associate degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Bomgar

Job description

Job Description Summary

We seek a dedicated Lead Field Service Technician to provide post-sale technical support to our customers through onsite engagements. As a Lead Field Service Technician, you will be responsible for ensuring the optimal performance of our equipment and delivering exceptional customer service. This role involves regional and national travel to support accounts.

We are the makers of possible

BD is one of the largest global medical technology companies, advancing the world of health through innovative MedTech products. Join us to be supported in learning, growing, and becoming your best self. Become a maker of possible with us.

Duration of Employment: This position has a one-year duration, ending on September 30, 2026. Employment will terminate if not extended or transitioned within BD.

Key Responsibilities:

1. Lead projects and serve as the first support contact for customer communications and onsite activities.
2. Travel extensively to customer locations.
3. Gain proficiency in all field service skills, including maintenance, calibration, device disassembly/reassembly, and software support.
4. Provide onsite and phone support for installation, troubleshooting, and upgrades.
5. Respond promptly to equipment errors to minimize downtime.
6. Execute complex installations and customize configurations.
7. Maintain quality documentation and train service associates.
8. Improve processes and develop efficient resolutions.
9. Ensure customer satisfaction throughout the support process.
10. Implement logistics and knowledge tools to enhance first-time-fix rates.
11. Travel expectations: 100% travel.
12. Ability to lift and transfer up to 70 lbs.

Educational Qualifications & Experience:

• Associate degree, military training, or equivalent field experience (3-5 years).
• Strong computer troubleshooting skills across multiple software programs.
• Self-motivated, able to work independently or in teams.
• Valid driver’s license and compliance with auto safety standards.

Professional Skills & Key Competencies:

• Effective communication and presentation skills.
• Ability to learn detailed product knowledge and technical concepts.
• Proficient in hardware and software troubleshooting.
• Strong time management and organizational skills.
• Travel coordination skills.

Additional Skills & Knowledge:

• Background in biomedical, networking, military, or field technician roles.
• Experience in healthcare environment preferred.
• Proficiency with Microsoft applications and troubleshooting tools.

Additional Information:

• Weekend and overtime hours required.
• Maintain compliance with vendor credentialing and immunizations.
• Valid driver’s license with a clean record for 3+ years.

BD is a global medical technology company headquartered in the US, with operations in over 50 countries. Learn more at www.bd.com.

Employment is contingent upon proof of COVID-19 vaccination or testing, as applicable, and accommodations are considered.

Why Join Us?

Be part of a team that values your contributions, encourages authenticity, and fosters growth. Help us reinvent health and make a difference in the world. Learn more at https://bd.com/careers.

Becton Dickinson and Company is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion.

Salary Range: $27.80 - $43.20 per hour.