Lead Field Quality Control Specialist

Roadway Moving; Fort Lauderdale (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Roadway Moving is seeking a detail-oriented Field Quality Control Specialist to uphold the highest standards on residential moves in the tri-state area. The role visits job sites, evaluates crew performance, and ensures safety and client needs are met, including high-profile clients.

Responsibilities include monitoring crews in real time, coaching, maintaining records, and collaborating with dispatch to improve processes. Roadway is an equal opportunity employer.

Qualifications

• Prior experience in quality audits within moving, hospitality, or customer service.
• Ability to perform on-site inspections of packing, loading, and move execution.
• Strong communication and de-escalation skills with clients.
• Comfortable working with high-net-worth and VIP clients.
• Valid driver's license and clean driving record.

Responsibilities

• Conduct on-site inspections of packing, loading, unloading, and move execution.
• Ensure all work meets company policies, customer expectations, and safety regulations.
• Monitor crews in real time, offering support and resolving issues as they arise.
• Deliver constructive feedback and on-the-spot coaching to moving crews.
• Provide exceptional customer service and de-escalate issues professionally when needed.
• Serve as a key point of contact for clients during move execution, especially high-profile individuals.
• Maintain accurate records of job visits, client feedback, and quality metrics.
• Collaborate with dispatch and operations to address issues and improve processes.
• Identify recurring problems and recommend improvements to training or procedures.
• Support new crew member training on quality standards, safety, and professionalism.
• Generate reports if and when needed on the field performance.

Skills

Quality audits

Customer service

VIP client handling

On-site inspections

Communication skills

Problem solving

Detail oriented

Job description

Roadway Moving is seeking a detail-oriented Field Quality Control Specialist to uphold the highest standards on residential moves in the tri-state area. The role visits job sites, evaluates crew performance, and ensures safety and client needs are met, including high-profile clients.

Responsibilities include monitoring crews in real time, coaching, maintaining records, and collaborating with dispatch to improve processes. Roadway is an equal opportunity employer.