Field Quality Control Lead - VIP Move Inspections

Roadway Moving; New York (NY); On-site; USD 31,684 - 48,216; Full time

Job summary

Roadway Moving is seeking a detail-oriented Field Quality Control Specialist and Lead to ensure the highest standards on residential moves throughout the tri-state area. The role involves visiting job sites, evaluating crew performance, and ensuring safety, policy, and client needs are met.

Responsibilities include coaching crews, maintaining records, and collaborating with dispatch to improve processes. Candidate must have moving industry experience and be comfortable with VIP clients.

Qualifications

• Prior experience in quality audit the moving industry, consumer service, or hospitality is needed.
• Moving experience is required.
• Must be comfortable dealing with high-net-worth and VIP clientele.
• Clean driving record and valid driver’s license (company vehicle provided).
• Excellent communication skills (verbal and written in English).
• Physically able to be on-site, including walking, lifting, and evaluating loading processes.
• Tech-savvy and comfortable with basic reporting tools and mobile communication.

Responsibilities

• Conduct on-site inspections of packing, loading, unloading, and move execution.
• Ensure all work meets company policies, customer expectations, and safety regulations.
• Monitor crews in real time, offering support and resolving issues as they arise.
• Deliver constructive feedback and on-the-spot coaching to moving crews.
• Provide exceptional customer service and de-escalate issues professionally when needed.
• Serve as a key point of contact for clients during move execution, especially high-profile individuals.
• Maintain accurate records of job visits, client feedback, and quality metrics.
• Collaborate with dispatch and operations to address issues and improve processes.
• Identify recurring problems and recommend improvements to training or procedures.
• Support new crew member training on quality standards, safety, and professionalism.
• Generate reports if and when needed on the field performance.

Skills

Customer service

Communication

Attention to detail

Problem solving

Organizational skills

Tech literacy

Tools

Reporting tools

Job description

Roadway Moving is seeking a detail-oriented Field Quality Control Specialist and Lead to ensure the highest standards on residential moves throughout the tri-state area. The role involves visiting job sites, evaluating crew performance, and ensuring safety, policy, and client needs are met.

Responsibilities include coaching crews, maintaining records, and collaborating with dispatch to improve processes. Candidate must have moving industry experience and be comfortable with VIP clients.