Lead Field Office Technician

ManTech; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

MANTECH seeks a motivated, career and customer-oriented Lead Field Office Technician to join our team in Tulsa, OK. Be a part of an agile team to provide IT support for USACE OCIO/G-6, delivering integrated, secure, and modern IT services with a focus on customer satisfaction.

Responsibilities include leading field activities, mentoring staff, and ensuring technical requirements and project objectives are met across multiple field offices; travel is expected 75% of the time.

Qualifications

• Bachelor’s degree or equivalent with 10+ years IT/field support experience.
• Strong hardware, software and network troubleshooting capabilities.
• Experience with remote support tools and ticketing systems.
• Clearance-ready or active DoD 8140 IAT Level II preferred.
• Certifications in A+ and Modern Desktop are advantageous.

Responsibilities

• Provide on-site IT support and end-user device wellness checks.
• Lead field activities and direct team efforts to meet objectives.
• Deliver secure, modern IT services and reliable user support.
• Interface with senior management on staffing and technical plans.
• Travel 75% to CASTLE-NET field offices as required.

Skills

Field IT support

Technical leadership

Customer-focused

Problem solving

Travel readiness

Education

Bachelor’s degree or higher (10+ years IT/field support)

Associate degree + 12+ years IT experience

DoD 8140 IAT Level II certification

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator

Tools

Ticketing systems

Remote support tools

IT equipment setup

Job description

MANTECH seeks a motivated, career and customer-oriented Lead Field Office Technician to join our team in Tulsa, OK.

Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges.

Responsibilities include but are not limited to:

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Providing technical leadership on major tasks or technology assignments while directing and controlling field activities for assigned areas.
• Directing and controlling field activities for assigned areas to ensure all technical requirements and project objectives are met.
• Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support.
• Delivering vital solutions that strengthen the IT foundation with secure, innovative, and modernized technological solutions for the USACE.
• Interfacing with senior management to discuss methods and staffing to ensure technical requirements and mission goals are achieved.
• Establishing goals and plans that meet project objectives while supervising team members as necessary.

Minimum Qualifications:

• Bachelor’s degree with 10+ years of experience in IT and field/user support roles; or an Associate degree with 12+ years of experience; or 14+ years of relevant experience.
• Possesses and applies comprehensive knowledge across key tasks and high-impact assignments within the IT domain.
• Excellent technical knowledge of hardware, software, and network troubleshooting, including experience with IT equipment setup and maintenance.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field office support.
• Possess and maintain relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Must maintain a DoD 8140 IAT Level II certification to meet security and baseline requirements.

Preferred Qualifications:

• Familiarity with the USACE IT environment, regulatory requirements, and specific IT best practices.

Clearance Requirements:

• Must have a current/active secret clearance.

Physical Requirements:

• The person in this position must be able to travel 75% of the time.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] and provide your name and contact information.