Lead, Field & Network Analytics

Optimum; Bethpage (NY); On-site; USD 134,000 - 220,000; Full time

Job summary

Optimum is seeking a Manager, Field & Network Analytics to turn complex questions into actionable insights that boost field and network performance. You’ll partner with Field Operations, Construction, OSP, and CNOC leaders to develop metrics, forecasts, and dashboards that drive decision making and operational excellence.

The role reports to the VP of Field & Network Analytics and requires strong SQL, data visualization, and storytelling skills to translate data into clear recommendations for

Qualifications

• Bachelor’s degree in a STEM field required.
• Master’s degree in STEM, Business Analytics, Data Science, OR Operations Research preferred.
• 5+ years of experience in analytics, business intelligence, or related fields.
• Experience developing forecasts, KPI frameworks, dashboards, and operational reporting.
• Strong SQL, data visualization, and analytical problem-solving skills.
• Experience translating business questions into analytical solutions.
• Excellent communication and stakeholder management skills.
• Telecommunications, field operations, network operations, or service organization experience preferred.

Responsibilities

• Develop and maintain operational KPIs, scorecards, and dashboards.
• Analyze service visit trends, dispatch efficiency, first-time-fix rates, and technician productivity.
• Perform root-cause analysis on operational issues and provide actionable recommendations.
• Establish standardized reporting methodologies and ensure consistent metric definitions across teams.
• Build forecasting models supporting field workload, service demand, staffing, and planning.
• Identify trends and assess potential operational impacts.
• Support planning cycles with data-driven analyses.
• Monitor forecast accuracy and improve methodologies.
• Serve as the primary analytics resource for complex business questions.
• Deliver executive-ready analyses to support strategic initiatives.
• Identify opportunities to automate recurring analyses and reporting processes.
• Support special projects related to transformation initiatives and customer experience.
• Partner with leaders across Field Ops, Construction, OSP, ISP, Network Quality, CNOC.

Skills

5+ years analytics experience

Forecasting

KPI frameworks

Stakeholder management

Excellent communication

Telecoms industry experience

SQL

Data visualization tools

Education

Bachelor's degree in STEM

Master's degree in STEM or related field

Tools

SQL

Data visualization tools

Job description

Optimum is seeking a Manager, Field & Network Analytics to turn complex questions into actionable insights that boost field and network performance. You’ll partner with Field Operations, Construction, OSP, and CNOC leaders to develop metrics, forecasts, and dashboards that drive decision making and operational excellence.

The role reports to the VP of Field & Network Analytics and requires strong SQL, data visualization, and storytelling skills to translate data into clear recommendations for