Lead Field Engineer

Hilti (Canada) Corporation; Detroit (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead Field Engineer to provide technical support and drive sales of innovative fastening and protection products. This role involves educating design communities on product advantages, solving design challenges, and maintaining relationships with top specifiers. You will have the opportunity to work closely with a diverse team, influence specifications on major construction projects, and contribute to product development. Join a vibrant team that values innovation and offers a supportive work environment where your contributions can make a significant impact.

Benefits

Generous paid time off

Educational reimbursement

401(k) matching

Medical/dental/vision coverage

Paid family leave

Community service days

Qualifications

• 5+ years in engineering with 3 years as a Sr. Field Engineer.
• Strong communication and relationship-building skills required.

Responsibilities

• Provide technical support and education on Hilti products.
• Lead and mentor less experienced team members.

Skills

Communication Skills

Engineering Judgment

Problem Solving

Customer Relationship Management

Education

Bachelor's degree in Engineering

Master's degree (technical or business)

Tools

SAP

Hi Site

Job description

What's the role?

This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying). This position educates design communities concerning proper use of, and advantages of Hilti fastening and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products and Services. This position protects company from liability exposure through use of sound engineering judgment and focuses on the largest potential specifiers and influencers (both national and international implications). The position will be responsible for the largest specifiers and opportunities in the assigned territory. The Lead Field Engineer operates primarily within defined territory boundaries with outside activities as deemed strategic by the Division Technical Manager and Technical Director. Provide leadership and coaching to new and less experienced team members. This includes: assisting the Division Technical Services Manager with the orientation, development, and coaching of the Field Engineers.

What does the role involve?

Provide technical support as requested. This may include the following:

• Face to face, telephone and electronic communication with territory salesperson, strategic business personnel, sales managers, contractors, designers, specifiers, or officials of codes and approvals.
• Competent written communication with customers (buying and non-buying). Such communication must be technically accurate, minimize Hilti’s exposure, and demonstrate common sense problem solving capabilities.
• Visit jobsites and company offices with or without salespeople or strategic business personnel to assess application problems, opportunities and provide technical education and solutions.
• Investigate product failures in the field and provide product management feedback on local issues as needed.
• Investigate business opportunities in the field by participating in Customer Surveys as needed for product and market development.
• Participate in local sales strategy development and at sales management review and improve sessions.
• Protect company from liability exposure by using sound Engineering judgment.
• Provide professional educational seminars and presentations for A/E firms to inform them of Hilti products, their performance characteristics, applications, and product limitations.
• Provide competent recommendations to engineers, architects and other designers on specific applications using sound engineering judgment. Educate specifier on technical advantages of Hilti solutions not covered by test data.
• Provide field testing to determine appropriate capabilities in situations not covered by test data.
• Review project specifications or calculations for engineers and architects. Provide feedback to designers regarding accuracy, suitability, and code compliance.
• Utilizing software provided by Hilti, maintain accurate records of contacts and specifications. Coordinate with salesforce to ensure that key opportunities are capitalized on.
• Create and coordinate jobsite management within SAP system utilizing Hi Site. Includes creation of specific jobsites, applications and active participation in the monthly sales management meetings (with Regional Manager).
• Communicate application specifications with design community to sales team utilizing SAP system, assigning tasks and action items to applicable AMs for conversion of specification to sale.
• Maintain and update regional fact-base and contacts of designers, influencers and code officials.
• Build relationships with top national/international specifiers and on very large construction projects to influence specification business.
• Provide the rest of the engineering team with outstanding specification leads.
• Be prepared to play internationally with Hilti's colleagues around the globe.

Work with local/regional code and approval agencies to obtain necessary approvals.

• Understand construction methods and local building codes, as they relate to Hilti products.
• Provide input on technical approvals and reports related to Hilti’s products.
• Active in local organizations of the design and construction community, i.e. CSI, ASCE, Structural Engineer’s Association.

Leadership and development of local sales and technical services team members and marketing efforts

• Direct coaching and informal mentorship on new and less experienced Field Engineers and Sales team members to accelerate learning curve and contribution to the Hilti organization.
• Assists with the development of all Field Engineers by sharing best practices to obtain specifications from complex engineering offices, taking advantage of multi-level contacts.
• Project coordination/management with Regional sales management (RM) with use of SAP and Hi Site and leading regional jobsite quarterback meetings.
• Product development and testing: Coordination with marketing, Schaan development team and external customers (buying and designers) for Customer Acceptance Tests and product innovation concept testing.
• Regional Market condition evaluations (i.e. share, penetration, competitive environment, etc.) for specified consumable products.
• Assist with university recruiting efforts and provide mentorship to technical services interns.

What you need is:

• Bachelor’s degree in Engineering required. Bachelor’s degree in Structural, Civil, or Mechanical Engineering preferred.
• Master’s degree (technical or business) preferred.
• Knowledge of construction methods and practices; 5 years’ minimum experience in engineering or related technical field with 3 years’ experience as a Sr. Field Engineer.
• Strong communication skills (presentation, verbal and written) and proactive to develop the business opportunities and forge long term relationships with the top national/international engineering offices.
• Completion of promotion and performance criteria.
• Successful completion of Principle of Performance training prior to accepting position.
• P.E. (Professional Engineering License) preferred.

Working Conditions:

Work is performed in jobsite conditions, which may include working at high elevations.

Adverse Working Conditions:

• Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year.
• Depending on geography employees may be exposed to adverse heat or cold.
• Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites.

Safety Equipment Required:

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors.

Physical Requirements:

• Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product.

Why should you apply?

Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.