Lead EVS Attendant - Full Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana is seeking a dedicated individual for housekeeping duties. Responsibilities include maintaining cleanliness across the property, assisting guests, and effectively communicating with team members. The ideal candidate should exhibit a positive attitude, have excellent communication skills, and be flexible with shift timings. This position offers opportunities for career growth and participation in a supportive work environment with diverse coworkers.

Qualifications

• Must enjoy hosting others and have strong interpersonal skills.
• Ability to learn budget and P&L statements.
• Proficient in computer knowledge, including keyboarding and email.
• Good interpersonal skills with guests and staff.
• Willingness to work flexible shifts including holidays, nights, weekends.
• Proficient with computers and Office applications.

Responsibilities

• Support attendants in completing daily tasks and managing assignments.
• Respond to housekeeping problems and maintain cleanliness across the property.
• Ensure all shift reports are filled out and submitted accurately.
• Complete shift documentation and ensure reports are accurate.
• Communicate with EVS Management and respond to guest concerns.
• Maintain cleanliness, safety, and proper use of supplies.
• Adhere to policies, procedures, and gaming regulations.

Skills

Outgoing, energetic and enthusiastic attitude

Good oral and written communication skills

Proven time management and critical thinking skills

Excellent interpersonal skills

Flexible to work all shifts

Flexible shifts

Problem solving

Computer proficiency

Tools

Microsoft Office applications

Database, spreadsheets, and word processing software

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Back stock supplies and secure supplies when they arrive.
• Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks.
• Attendant is responsible for assisting in body fluid clean‑up property wide.
• Complete all assignment sheets during the scheduled shift.
• Ensure the shift report is accurately filled out and submitted before leaving for the day.
• Maintain open and consistent communication with EVS Management.
• Get necessary cleaning supplies for departments, fellow employees, and guests as requested.
• Immediately respond to calls for housekeeping problems; broken glass, spills, toilet backups, etc.
• Perform miscellaneous cleaning tasks as needed; clean vents, high dust, wipe walls, etc.
• Positively respond to all guest concerns and issues to promote a return visit.
• Provide positive communication and use Marquee Service with every patron and team member.
• Effectively respond to Manager’s or Assistant Shift Manager’s requests in all areas of guest interaction and customer concerns.
• Perform job duties in a safe manner; report any potential safety hazards to management staff.
• Respond to and handle any calls or problems concerning housekeeping issues.
• Tour the property to check for cleanliness and ensure carpets are properly shampooed, vacuumed, and tile floors stripped and waxed and communicate to the Supervisor any discrepancies.
• Provide verbal and or written communication to the Assistant Shift Manager and/or Manager on any EVS problems encountered during the day.
• Ensure that necessary cleaning supplies are available and stored immediately.
• Assist other EVS personnel with cleaning tasks as needed and assist the Assistant Shift Manager with retraining as needed.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.
• Adhere to all Corporate and local policies, procedures, gaming laws and regulations.
• Other duties, as assigned.

Requirements

• Must have an outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Ability to learn budget and P&L statements.
• Good oral and written communication skills.
• Proven time management and critical thinking skills required.
• Must possess excellent interpersonal skills.
• Ability to stand and walk, and mobility to move easily around cashiering and bank areas as well as entire property for entire shift.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10‑key by touch, credit card cash advance systems).