Lead Engineer - End User Computing

Allstate; United States; Remote; USD 152,000 - 222,000; Full time

Job summary

Allstate is seeking a visionary senior engineering leader to define and execute the End User Computing strategy, architecture, and delivery for enterprise digital workplaces.

The role oversees endpoint engineering, modern management, virtual workstations, device lifecycle management, and telemetry, with focus on AI-driven operational excellence and secure, reliable experiences across Windows, macOS, mobile, and VDI.

Qualifications

• 7+ years of EUC engineering or related IT infrastructure roles.
• 5+ years of people management, talent development, coaching and mentoring.
• Deep expertise in endpoint management - Windows/Intune, macOS/JAMF, mobile, browsers, VDI and DaaS, print, and endpoint security solutions.
• Experience with Agile and Outcome-Based Delivery (OBD) product organizations.
• Experience with software packaging and deployment tools (Intune, JAMF, MECM).
• Telemetry, reporting, scripting and automation skills (Nexthink NQL, Power BI/SQL, PowerShell, Python).
• Familiarity with Nexthink, Intune Advanced Analytics, and ControlUp.
• Ability to communicate technology strategy, risks, investment needs, and operational outcomes to executive leadership.

Responsibilities

• Lead multiple engineering teams responsible for Windows, macOS, mobile, browser management, VDI and related platforms.
• Define enterprise hardware standards, lifecycle strategies, and procurement recommendations.
• Partner with key technology vendors to influence product direction and innovation.
• Drive telemetry, AI-assisted analysis, and automation to improve service delivery.
• Establish KPIs/KCIs and operational metrics to drive accountability and continuous improvement.

Skills

End User Computing

Endpoint Management

Leadership

Agile/OBD

Vendor management

Tools

Intune

JAMF

MECM

Nexthink

Power BI

PowerShell

Python

ControlUp

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

We are seeking a visionary senior engineering leader to define and execute the strategy, architecture, and delivery of Allstate's End User Computing portfolio. This role is accountable for endpoint engineering, modern management, virtual workstations, device lifecycle management, digital employee experience, software delivery, print services, telemetry, automation, and AI-driven operational excellence. The successful candidate will lead multiple engineering teams, drive outcome-based delivery, develop technical talent, and partner across business and technology organizations to deliver secure, reliable, and frictionless digital workplace experiences at enterprise scale.

Key Responsibilities

Technical Leadership & Strategy Partner with the Lead Digital Product Manager (DPM) to shape the End User Computing product portfolio, define the technology vision, set investment priorities, and establish service roadmaps and outcome-based objectives aligned to business strategy. Lead the transformation of end user computing through modern technologies, automation, analytics, and self-service capabilities that reduce friction, prevent issues proactively, and enable seamless service fulfillment. Lead multiple engineering teams responsible for Windows, macOS, mobile, browser management, ChromeOS thin client, virtual workstations, software packaging and distribution, hardware evaluation and certification, print services, and telemetry and automation platforms.

Device & Platform Engineering Define enterprise hardware standards, device and user personas, lifecycle strategies, refresh programs, and procurement recommendations that align technology capabilities with employee needs. Lead strategic relationships with Microsoft, Apple, Google, Citrix, Canon, Nexthink, and other key technology partners to influence product direction, accelerate innovation, and maximize business value. Oversee lifecycle management of laptops, desktops, thin clients, and virtual desktop infrastructure (VDI). Lead the evaluation, selection, and deployment of end user hardware and peripherals. Lead the strategy, architecture, and delivery of virtual workstation services, ensuring secure, scalable, resilient, and high-performing digital workspaces that enable productivity from any location or device.

Endpoint Management, Telemetry, & Automation Manage endpoint provisioning, configuration, compliance, software distribution and patching through cloud-based modern endpoint management solutions (ex. Intune, JAMF, Google Admin Console, Nexthink, Citrix). Drive continuous improvement through telemetry, AI-assisted analysis and workflows, orchestration, and automation. Partner with Lead DPM to establish and advance the Digital Employee Experience (DEX) strategy through proactive monitoring, telemetry, automation, AI-driven insights, and experience management capabilities. Establish key performance indicators (KPIs), key control indicators (KCIs), operational metrics, and experience measures to drive accountability and continuous improvement.

Engineering Excellence & Support Enablement Lead adoption of AI-enabled engineering practices, intelligent automation, digital assistants, and self-healing capabilities that improve operational efficiency and employee productivity. Collaborate with support teams to reduce mean time to resolution, improve user satisfaction, and engineer solutions to top trending issues. Ability to identify opportunities to transform manual processes into automated and AI-enabled workflows, fostering a culture focused on innovation, operational excellence, and continuous service optimization.

Mobile, Print & Peripheral Services Define and execute the enterprise mobility strategy, aligning mobile device management, application management, security controls, and user experience initiatives with business objectives and digital workplace priorities. Manage enterprise print infrastructure and cloud-based secure printing platforms including Canon uniFLOW Online, ShareScan, and networked devices.

Collaboration & Governance Partner with product managers, cybersecurity, compliance, networking, and support services teams to ensure alignment with enterprise standards and engineering excellence. Partner with cybersecurity and risk management teams to implement secure-by-design endpoint architectures, regulatory compliance requirements, and zero-trust principles.

Talent Management Develop, coach, and inspire high-performing engineering leaders and teams by building trust, leading with curiosity, fostering continuous growth, promoting extreme ownership, and creating strong succession, talent, and career development pipelines.

Qualifications

7+ years of experience in EUC engineering or related IT infrastructure roles. Proven experience leading multiple engineering teams and managers across diverse technology domains within a large-scale enterprise environment. 5+ years of people management, talent development, coaching and mentoring. Deep expertise in endpoint management - Windows/Intune, macOS/JAMF, mobile, browsers, VDI and DaaS, print, and endpoint security solutions. Experience operating within Agile and Outcome-Based Delivery (OBD) product organizations. Proven experience with software packaging and deployment tools (e.g., Intune, JAMF, MECM). Telemetry, reporting, scripting and automation skills (e.g., Nexthink NQL, Power BI/SQL, PowerShell, and Python). Familiarity with platforms like Nexthink, Intune Advanced Analytics, and ControlUp. Ability to communicate technology strategy, risks, investment needs, and operational outcomes to executive leadership. Proven vendor management.

Supervisory Responsibilities

This job has supervisory duties #LI-TE1 Skills Device Management, Endpoint Management, End User Computing, Performance Management (PM), Software Development Compensation Compensation offered for this role is 151,700.00 - 221,675.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.