Lead Engagement Partner

Bay Cove Human Services; Boston (MA); On-site; USD 53,000 - 65,000; Full time

Job summary

Bay Cove Human Services is seeking a Lead Engagement Partner to provide day-to-day support to adults with mental health challenges, integrating advanced clinical interventions and evidence-based practices to promote recovery and independence.

The role is exempt and requires a Master’s or equivalent experience, with strong crisis management, collaboration, and mentorship responsibilities within a multidisciplinary team.

Qualifications

• Master's degree in Psychology, Social Work, or related field.
• Alternatively, Bachelor's in Psychology or Social Work with at least five years of experience.
• CPR and First Aid certifications required within 3 months of hire.
• DPH certification in medication administration required within 3 months of hire.

Responsibilities

• Incorporate evidence based practices into engagement strategies and treatment planning.
• Participate on the Engagement Team for complex cases as directed by supervisor.
• Use recovery-oriented language in all communications with Persons and care team.
• Assist Persons with daily living skills and medication management.
• Collaborate with Care Coordination Entities to ensure access to medical and peer supports during crises and transitions.
• Accompany Persons to medical or psychiatric appointments as needed.
• Mentor other staff on engagement techniques and crisis interventions.
• Provide crisis assessment and needed interventions during work hours and on-call periods.
• Perform other duties as assigned by supervisor.

Skills

Crisis de-escalation

Crisis assessment

Professional writing

Time management

MS Office / Google Apps

Bilingual

Education

Master's in Psychology or Social Work

Bachelor's in Psychology or Social Work +5 years experience

Tools

MS Word

Google Workspace

Windows OS

Job description

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southwestern Massachusetts.

Job Summary

As a member of the multidisciplinary ACCS Integrated Team, the Lead Engagement Partner provides day to day support to adults challenged with mental health issues with a focus on incorporating advanced clinical interventions with Persons best served by a highly skilled Engagement Partner. The Lead Engagement Partner delivers interventions to Persons that are clinically informed and are delivered in a way that is supported by evidence based practices. The Lead Engagement Partner contributes to Bay Cove's mission by demonstrating respect for all pathways to recovery, by serving as a Person's advocate and by assisting Persons in developing goals in order to achieve greater independence and improved quality of life.

This is an exempt position.

Supervisory Responsibilities

• At the discretion of the ACCS Clinical Supervisor

Essential Functions of the Position

• Knowledgeably incorporates evidence based practices and philosophies into engagement strategies, treatment planning and the selection of interventions based on each Person's assessed readiness and expressed interest in order to support long-term recovery. These practices include but are not limited to; Screening, Brief Intervention, and Referral for Treatment (SBIRT), Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety and Trauma Recovery and Empowerment Model (TREM).
• Participate on the Engagement Team of assigned persons as directed by the ACCS Clinical Supervisor, specifically Persons who present with complex clinical presentations and/or significant risk histories.
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
• Engage in supportive interventions with Persons aimed at teaching daily living skills such as community safety practices, travel-training, banking and budgeting, medication management, cooking, shopping, personal care and hygiene and care of personal space and belongings, including administering medications in accordance with MAP standards and training Persons in self-medication procedures.
• Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
• As needed and/or as requested, accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle or staff car.
• Collaborate with the ACCS Housing Coordinator to meet all licensing requirements for GLEs, SIEs and independent apartments of assigned Persons and monitor the resolution of all deficiencies, developing strategies to support Persons towards positive tenancy when issues arise.
• Serve a mentor to other Integrated Team, GLE, and SIE staff by coaching staff regarding the proper implementation of planned interventions and by mentoring other EPs on specialized techniques for engaging and working with individuals who benefit from working with staff with more advanced clinical skills.
• Provide crisis assessment, prevention, and needed intervention during the work day and while on-call on nights and weekends as scheduled.
• Perform other duties as assigned by supervisor.

Requirements for the Position

• A Master's Degree in Psychology, Social Work, or a related area required.
• A Bachelor's Degree in Psychology, Social Work, or a related area in combination with at least five years of experience may be substituted for the above degree requirement.
• Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.
• Demonstrated understanding of complex clinical concepts.
• Demonstrated skill in de-escalation, crisis assessment and crisis management
• Professional writing and verbal communications skills.
• Excellent personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Department of Public Health certification in medication administration required within 3 months of hire.
• CPR and First Aid certification required within 3 months of hire.
• Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
• Valid driver's license preferred.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $58,650 annually