Lead Employee Success People Consultant

Enboarder; Seattle (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Enboarder, a U.S.-based Employee Success organization, seeks an ESPC to partner with ES, ESBPs, COEs, PS&O, and Reward Partners to coordinate and roll out ES programs. The role focuses on org health reviews, talent reviews, performance reviews, surveys, and improving employee experience in a fast-paced environment.

The ideal candidate is strategic, proactive, and comfortable driving change across multi-site teams, with strong data analysis and stakeholder management skills.

Qualifications

• Experience working with ESBP, COEs, Executives, Managers, and Employees to implement HR solutions.
• Ability to operate in a diverse, geographically dispersed, fast-paced environment.
• Self-starter, proactive, and comfortable with change.
• Ability to develop relationships across all levels of the organization.
• Excellent verbal and written communication skills.
• Ability to handle highly sensitive data with confidentiality.
• Proficient in gathering and presenting data to drive insights.
• Collaborate with COEs to scale programs and processes.
• Provide coaching to leaders and manage difficult conversations.
• Knowledge of HR policies, staffing, and talent management best practices.

Responsibilities

• Act as trusted advisor to ESBP Partners and leaders, aligning HR strategies with business needs.
• Provide operational and analytical support to ESBPs with data for strategic programs.
• Monitor trends in employee satisfaction, attrition, and turnover using HR analytics.
• Understand analysis needs to inform leaders on org health and ES activities.
• Support digital transformation using AI, UAT, and process improvements.
• Partner with COEs and global teams to deliver HR processes and insights.
• Deliver on talent strategy initiatives: retention, succession, compensation, mobility, change management.
• Lead projects for ES programs with timelines and communication plans.
• Drive organizational effectiveness and high-performance culture with leadership.
• Support transformation, growth, acquisitions, reorganizations.
• Coach people leaders on ES topics and resolve issues.
• Create tools and resources for scalable service delivery.
• Work with ES Operations on knowledge transfer and root cause resolution.
• Identify scalable opportunities with COEs and PS&O for automation.

Skills

Stakeholder management

Strategic thinking

Self-starter

Ambiguity tolerance

Relationship building

Verbal and written communication

Confidentiality

Data collection and analysis

Change management

Cross-functional collaboration

Education

Bachelor's degree or equivalent relevant experience

Tools

Google Drive (Sheets & Slides)

Workday

Tableau

Job description

We are seeking a U.S. based Employee Success People Consultant (ESPC) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.

Responsibilities:

• Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
• Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
• Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
• Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
• Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
• Partner with leadership to drive organizational effectiveness and a high-performance culture.
• Partner to support the business through transformation and change.
• Executes on continued reshaping, growth, acquisition, reorganization, etc.
• Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
• Creates tools, templates and resources for consistent service delivery at scale.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.

Requirements and Key Skills:

• Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Demonstrated ability to be a self-starter and proactive.
• Comfort with ambiguity and proven agent for change.
• Ability to develop effective relationships across all levels of the organization with diverse client groups.
• Excellent verbal and written communication skills; must be a strong and succinct communicator.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
• Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
• Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
• Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
• Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
• General knowledge of employment policies and practices.
• Knowledge of staffing, compensation, and talent management best practices.

Requirements - Education & Experience:

• Bachelor's degree or equivalent relevant experience