Lead Employee Relations Partner

Western Computer; United States; Remote; USD 112,000 - 162,000; Full time

Job summary

A leading software company seeks a Lead Employee Relations professional to foster a fair workplace culture. Responsibilities include policy development, conflict resolution, and training program delivery. Ideal candidates will have extensive HR experience and knowledge of employment law. Exceptional communication skills are crucial.

Benefits

Wellness programs

Tuition reimbursement

Customizable expense reimbursement

Qualifications

• 8+ years of progressive HR experience.
• Deep knowledge of employment laws.
• Demonstrated experience conducting workplace investigations.

Responsibilities

• Collaborate to develop and maintain ER policies.
• Educate employees on legal obligations.
• Lead investigations into employee complaints.

Skills

Analytical skills

Conflict resolution

Communication

Education

Bachelor’s degree in Human Resources

Master’s degree (preferred)

Tools

HRIS

Case management systems

Job description

About PeopleOps Jobs

PeopleOps Jobs is the best place to find next-generation HR and TA roles. Most of the jobs on our site are based in the US and are remote-friendly.

We also have a free advisor service to help you choose the best HRIS, ATS, Payroll, and other HR Software. All the best in your job hunt!

About the Job

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team

As a Lead Employee Relations (ER) professional within the People & Employment Practices (PEP) team, you will play a critical role in fostering a respectful, fair, and legally compliant workplace culture. You will serve as a trusted advisor and subject matter expert, partnering closely with HR Business Partners, Legal, and People Operations to ensure that employee relations strategies and practices align with organizational values and legal standards. This role requires a strategic and analytical thinker with deep expertise in employment law, conflict resolution, and organizational change management. You will influence policy development, lead complex investigations, and drive continuous improvement in ER practices across the organization.

Key Responsibilities

• Collaborate with Legal and People Operations to develop, implement, and maintain ER policies that align with labor laws and organizational values.
• Serve as the regional ER expert for your assigned geography, applying local employment law knowledge and cultural awareness to ensure tailored, compliant, and effective support.
• Educate employees and managers on policies, legal obligations, and best practices.
• Serve as a trusted advisor to managers and HRBPs on complex employee matters, including performance management, disciplinary actions, and terminations.
• Provide guidance on sensitive issues such as harassment, discrimination, and workplace disputes.
• Mediate interpersonal and team conflicts to foster a collaborative work environment.
• Lead or oversee impartial investigations into employee complaints, misconduct, or policy violations, ensuring fairness, confidentiality, and consistency.
• Support managers in addressing performance issues, implementing performance improvement plans, and ensuring disciplinary actions are fair and well-documented.
• Develop and deliver training programs to enhance ER knowledge and promote awareness of policies and legal standards.
• Analyze ER-related data to identify trends, root causes, and opportunities for proactive strategies that improve the employee experience and mitigate risk.
• Provide ER expertise during mergers, acquisitions, restructures, and offboarding processes to ensure smooth transitions.
• Recommend and help implement HR technologies that support ER functions, and leverage workforce analytics to drive continuous improvement.
• Serve as the lead for assigned verticals and/or cross-functional projects, ensuring alignment with broader Employee Relations and organizational objectives.

About You

Basic Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred) or an equivalent combination of education and experience will be considered in lieu of a degree
• 8+ years of progressive experience in employee relations, HR, or employment law, with a strong track record of handling complex workplace issues
• Deep knowledge of federal, state, and local employment laws and regulations
• Demonstrated experience conducting workplace investigations, resolving conflicts, and managing sensitive employee matters with discretion and integrity

Preferred Qualifications

• Strong analytical and critical thinking skills with the ability to assess risk and make sound, data-informed decisions
• Excellent communication and interpersonal skills, with the ability to influence and build trust across all levels of the organization
• Experience working in a matrixed or global organization is a plus
• Experience with HRIS and case management systems is a plus.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $112,300 to $161,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers

Location: United States (Remote)