Lead Emergency Services Mitigation Technician

Neighborly Company and its affiliates; Portsmouth (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off and holidays

401(k)

Company vehicle for field use

Paid certifications

Structured onboarding

Job summary

Neighborly Company and its affiliates are seeking a Lead Emergency Services Technician in Portsmouth, VA. This full-time, in-person role demands a strong background in water mitigation and mold remediation, emphasizing accurate documentation and team leadership. Successful candidates will execute drying plans, lead crews, and ensure compliance with safety standards, all while offering structured onboarding for continuous growth.

Competitive compensation packages include hourly wages based on experience, health benefits, and paths for professional advancement.

Qualifications

• Proven experience in leading crews on water mitigation and mold remediation jobs.
• Complete and accurate documentation skill.
• Ability to execute plans without deviations.

Responsibilities

• Lead crew on water damage restoration and mold mitigation.
• Document inspections and maintain accurate drying logs.
• Coach team on best practices and improvements.

Skills

Water mitigation

Mold remediation

Team leadership

Documentation accuracy

Education

Water Restoration Technician (WRT) certification

Tools

Moisture meters

Drying equipment

Job description

LEAD EMERGENCY SERVICES TECHNICIAN

Full‑Time | In‑Person | Field‑Based | Paid Certifications

Are you the technician who sets the standard — or the one who waits to be told what it is?

We are looking for a Lead Emergency Services Technician who takes a water loss, mold job, or board‑up from initial inspection to complete documentation — with the crew executing correctly, the drying plan followed precisely, and the PM informed before problems become crises.

If you know how to run a job, lead a crew, and leave every site with documentation so complete the PM never has to call you for what you missed — keep reading.

WHO WE ARE

Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability. The Lead Technician who performs at a high level here has a clear path to growth.

THE ONE THING

Execute drying correctly the first time — accurate readings, correct equipment placement, complete documentation — so jobs close faster, rework is eliminated, and margin is protected.

WHAT SUCCESS LOOKS LIKE

• Drying plan executed precisely on every first visit – no improvised equipment placement without PM authorization
• Initial inspection documented in full before any work begins – PM and estimator have a complete picture before scope is written
• Complete documentation submitted before leaving every site: readings, photos, scope notes, next‑day work plan, Day 1 MICA, office confirmation
• All issues flagged to PM same shift – access, structure, mold indicators, customer concerns, equipment damage
• Zero unauthorized equipment extensions – PM authorization confirmed in writing before Day 5 run time is extended
• Crew time entries verified and submitted to PM same day – every shift, without exception
• Crew coached actively every shift – at least one teaching moment per shift, because the team gets better or it stays the same

DAY TO DAY

• Attend Work Order Verification with PM before morning huddle daily – confirm scope and work orders before jobs are deployed
• Conduct warehouse loadout check – all equipment clean, filters fresh, before departure
• Execute and supervise initial inspections, drying plan implementation, moisture readings, mold containment, sample collection, and board‑up work
• Upload Day 1 drying log, complete photo sets, and Mitigate readings same day – every job
• Enter daily scope notes and next‑day work plan in Dash before leaving the site
• Call office to confirm documentation complete before departure – every job, every day
• Review drying outliers weekly with PM – lessons learned recorded
• Conduct weekly equipment condition checks and fuel usage review
• Give crew technicians specific, feedback on documentation and execution quality weekly

WHO THRIVES IN THIS ROLE

PROVEN – You have led crews on water mitigation and mold remediation jobs. You have WRT. Your documentation is complete, your readings are accurate, and you have a track record of drying jobs that hit target days.

EMERGING – You have solid field experience and have started taking on lead responsibilities. You do not yet have all certifications, but your execution quality and documentation discipline are strong. You want the structure and mentorship to own the Lead role fully.

Non‑negotiable at every level:

• You execute the plan – you do not freelance scope or equipment
• Your documentation is complete before you leave the site – always
• You flag problems to the PM same shift – not the next morning
• You coach the crew rather than just completing your own tasks
• You hold yourself and the crew to safety and PPE standards without being prompted

WHAT WE OFFER

• Competitive hourly wage commensurate with experience and certifications – discussed at interview
• Pay increases tied to performance milestones and certification completion
• Health, vision, and dental insurance
• Paid time off, paid holidays, and 401(k)
• Company vehicle for field use
• Paid certifications based on performance
• Structured 30/60/90‑day onboarding – clear expectations from Day 1
• Direct path for growth based on performance
• Monday–Friday; after‑hours emergency rotation required

OUR HIRING PROCESS

1. Step 1: Apply – answer all qualifying questions in full
2. Step 2: Resume review
3. Step 3: Phone Conversation #1 – 15 minutes, process overview and mutual fit confirmation
4. Step 4: Pre‑hiring assessment
5. Step 5: Positive Intelligence mindset assessment
6. Step 6: Essay questions – 3 to 5 questions
7. Step 7: Phone Conversation #2 – schedule recorded 30‑minute video interview
8. Step 8: Face‑to‑face group interview and company tour (2–3 finalists)
9. Step 9: Paid working interview (4–8 hours) + lunch or coffee debrief
10. Step 10: Written offer letter

This process is more involved than most companies use for this role. That is intentional. We invest in finding the right person because the Lead Tech directly affects every job’s quality, documentation, and profitability.

The Lead Tech who earns the PM role here is the one who runs clean jobs, builds the crew, and never leaves documentation behind.

Apply now.