Lead Economic Support- Consortium

COUNTY OF BROWN; Green Bay (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

COUNTY OF BROWN is seeking an experienced professional to provide advanced leadership and policy guidance within the Economic Support division. The role includes QA of FoodShare-related casework and oversight of staff performance, using CARES and related tools to ensure compliant eligibility determinations.

The position involves mentoring new staff, coordinating with supervisors, and maintaining up-to-date knowledge of program policies to support accurate and timely processing of benefits for

Qualifications

• Advanced knowledge of the Economic Support functions and state computer systems/software.
• Ability to lead and supervise staff to ensure accurate case processing and timely determinations.
• Ability to train, mentor and support other staff in complex policy applications.
• Ability to work under pressure and maintain accuracy in benefit determinations.
• Excellent written and oral communication skills for staff and public interactions.

Responsibilities

• Advise staff in making decisions regarding applications, reviews and changes.
• Direct staff to solve problems and rectify consumer issues with guidance from policies and handbooks.
• Provide technical assistance to staff via CARES, CARES Worker Web, and related systems.
• Mentor new workers and participate in training and quality improvement efforts.
• Perform determinations and re-determinations of eligibility and related tasks to ensure compliance.

Skills

Policy guidance

Quality assurance

Mentoring/Training

Leadership

Communication skills

Technical assistance

Tools

CARES

CARES Worker Web

Forward Health Portal

CWW

KIDS

SAVE

Job description

JOB REQUIREMENTS: Under the direct supervision of the Economic Support Supervisor, this advanced level position will have the responsibilities of providing policy and technical guidance to Economic Support staff and reviewing casework and phone calls for accuracy. Quality assurance work will specifically address the FoodShare program with use of the Pre-Certification Tool to ensure the Bay Lake Consortium is in compliance withState-mandated performance levels. Additional FoodShare quality assurance tasks will be completed as assigned for the Bay Lake Consortium caseload. Performs all duties of an Economic Support Specialist as described in the Economic Support Specialist position Description. Essential Duties Advises Staff In Making Decisions regarding applications, reviews and changes; directs the staff in an effort to solve problems of consumers and offers suggestions to rectify problems. Researches complex policy and provides technical assistance to staff through use of handbooks, manuals, computer systems or state call center for correct case processing and eligibility determination. Receives and responds to technical questions from staff, consumers and general public about programs and services. Maintains an advanced level of all program knowledge and ensures Economic Support policies are interpreted and presented correctly to staff. Assists in the training of new Economic Support Specialists by observing and coaching them during interviews, providing feedback and direction, reviewing case work prior to confirmation of benefits to ensure accuracy and timeliness. Mentors new workers throughout new worker training and ongoing caseload management. Responsible for CARES and CARES Worker Web technical assistance and troubleshooting cases with eligibility staff. Utilizes multiple complex computer programs and databases to record, research, investigate and verify information; to assist in computing benefit levels; and to record and monitor case activity. Examples include CARES, CWW, KIDS, Forward Health Portal, and SAVE. Functions in a leadership role consulting with Economic Support Supervisors and Manager on policy, procedures, training and quality improvement in order to meet State Performance Standards. Maintains a partial Economic Support caseload. Performs/processes determinations and re-determinations of eligibility and other tasks determined to be necessary for effective and efficient program administration. Evaluates and refers all appropriate cases for Front End Verification And/or Fraud Investigation. NON-ESSENTIAL DUTIES Performs related functions as assigned. MATERIALS AND EQUIPMENT USED: General office equipment Computer PHYSICAL DEMANDS: Lifting 20 pounds maximum with frequent lifting and/or carrying of object weighing up to 10 pounds. Frequent sitting; occasional bending, twisting, squatting and reaching. Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling and operating controls. Communicating orally in a clear manner. Distinguishing sounds at various frequencies and volumes. Distinguishing people or objects at varied distances under a variety of light conditions. This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be Requested To Perform Job-related Responsibilities And Tasks Other Than those stated in this description. Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
(Download PDF reader) ***** OTHER EXPERIENCE AND QUALIFICATIONS:
Advanced knowledge of the Economic Support functions, job duties and state computer systems/software. Knowledge of and abili y to utilize a computer and the required software. Ability to perform leadership tasks. Ability to assist, coach, mentor and support other staff. Ability to determine accurate case benefits and to identify errors in case processing. Ability to implement policies and procedures and to train staff. Ability to work accurately and efficiently under pressure. Ability to accept consumer situations and problems without imposing one's own standards. Ability to input data into a computer system. Ability to establish and maintain effective working relationships with staff and the public, including people from diverse cultures. Ability to interview and obtain information from the public. Ability to communicate effectively both orally and in writing. Ability to provide bridge between Economic Support Specialists, Economic Support Supervisors and Economic Support Manager. Ability to work the required hours of the position. ***** APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty