Economic Support Specialist

Lincoln County; Merrill (WI); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Lincoln County Department of Social Services is accepting applications for a Full-time Economic Support Specialist. The position may offer a hybrid remote work opportunity after successful training, with a Lincoln County Employment Application required for consideration.

Applications are accepted until filled. Provide information about and determine eligibility for categorical aids, interpreting Federal and State laws to meet the needs of low-income families.

Qualifications

• Two years of post-secondary education and two years of public-facing experience or an equivalent combination of training and experience.
• Excellent interviewing skills and ability to communicate clearly with diverse individuals.
• Strong customer service orientation and ability to work under program rules and deadlines.

Responsibilities

• Receive calls from the public regarding public assistance programs.
• Perform or review eligibility determinations for various assistance programs and ensure data accuracy in CARES and CWW.
• Process changes to determine eligibility, including interviewing, budgeting, and case documentation.

Skills

Interviewing

Communication

Customer service

Data entry

Education

Two years of post-secondary education

Tools

CARES

CWW

Job description

Applications are now being accepted for a Full-time Economic Support Specialist position with the Lincoln County Department of Social Services. This position has the potential for a hybrid remote work opportunity upon successful completion of training. To be considered, applicants must complete and submit a Lincoln County Employment Application form. Applications are accepted until position is filled.

Who We Are

Supporting organizational success through efficient administration, strategic Human Resources solutions, and fostering a Positive, Workplace Culture.

Job Summary

Provide Information About And determine eligibility for categorical aids available through public assistance. Interpret and apply Federal and State laws and regulations, policy and procedures to individual case circumstances in order to meet the Needs Of Low-income Families.

Essential Duties And Responsibilities

• Receive phone calls from the public regarding a variety of public assistance programs.
• Perform or review eligibility determinations for non W-2 services, Foodshare, health care, LIEAP, Emergency Assistance, Child Care, General Relief and supportive services and ensure all data is entered into CARES and CWW accurately and timely.
• Process changes to determine eligibility for public assistance programs which includes strict enforcement of all eligibility requirements, investigative interviewing, budget computation, case documentation and computer usage.
• Research, interpret and explain Federal, State and local policies governing eligibility, legal rights and responsibilities of applicants and participants, including providing necessary information.
• About Client Fact-finding And Grievance Procedures. Refer Applicants And participants to all other community services.
• Must have excellent interviewing skills. Listen effectively; assure mutual understanding of customer's intent and concerns by ongoing process of feedback and clarification.
• Write and speak clearly and concisely to communicate program requirements.
• Create opportunities to clarify and expand on understanding.
• Treat customers and co-workers with respect and sensitivity.
• Other duties may be required and assigned.

Other Experience And Qualifications

• Two years of post-secondary education, preferably in a related field, and two years of experience dealing with the public, or any equivalent Combination Of Training And Experience Which Provides The Required knowledge, skills and abilities.