Lead Director, Recruitment Operations

CVS Health; Pennsylvania; Hybrid; USD 100,000 - 232,000; Full time

Benefits offered by this job

Bonus program

Equity award program

Comprehensive benefits package

Job summary

CVS Health is seeking a Lead Director of Recruitment Operations to drive client recruitment programs in life sciences. You will lead a cross-functional team, partner with BD, Operations, call center, digital, marketing and IT, and ensure successful launches and ongoing delivery for major projects.

Ideal candidates bring 10+ years in clinical trial/process leadership within pharma or CRO, with deep healthcare industry insight and proven ability to scale recruitment operations.

Qualifications

• 10+ years of Clinical Trial Process experience in Retail Pharmacy / Clinical Background, major Pharma, or CRO.
• 10+ years of experience with broader healthcare industry landscape and issues among payors, pharmacies, and other care providers and their influence on Clinical Trials.

Responsibilities

• Lead and develop the team supporting the business development process by translating client needs into actionable solution design.
• Set direction, establish priorities, and build the operating discipline needed to scale the function effectively.
• Directly support the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies.
• Translate client requirements into practical recruitment solutions that can be executed successfully.
• Development of required recruitment materials and process to generate success; development of targeting criteria, materials and experience flows and gaining necessary approvals.
• Lead delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination.
• Oversee campaign performance and optimization to improve recruitment outcomes and achieve client goals.
• Manage senior-level post-sale client relationships to support satisfaction, retention, and account growth.
• Partner across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery.

Skills

Clinical Trials

Healthcare Industry

Client Communication

Education

Bachelor’s degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Empowering health care decisions through evidence-based insights. CVS Healthspire™ Life Sciences Solutions is committed to advancing clinical research by translating real-world data into actionable knowledge. The Lead Director of Recruitment Operations will be responsible for serving as the primary interface between clients and internal resources during the implementation and ongoing work to support client recruitment projects. The role will collaborate with Business Development, Operations and other key areas as necessary to ensure a successful launch of the project as well as ensure successful delivery to the customer.

Key areas of responsibility

• Lead and develop the team that supports the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution design
• Set direction, establish priorities, and build the operating discipline needed to scale the function effectively
• Directly support the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies
• Translate client requirements into practical recruitment solutions that can be executed successfully
• Development of required recruitment materials and process to generate success; development of targeting criteria, materials and experience flows and gaining necessary approvals
• Lead delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination
• Oversee campaign performance and optimization to improve recruitment outcomes and achieve client goals
• Manage senior-level post-sale client relationships to support satisfaction, retention, and account growth
• Partner across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery
• Lead, hire, and develop a high performing team of solutions strategists and campaign managers

Required Qualifications

• 10 or more years of Clinical Trial Process and business via Retail Pharmacy / Clinical Background, major Pharma, or Clinical Research Organization.
• 10 or more years of experience with broader healthcare industry landscape and issues among payors, pharmacies, and other care providers and their influence on Clinical Trials.

Preferred Qualifications

• Understanding of major players in Real-World Data (RWD), RWE and Patient Recruitment into clinical trials
• Experience working within a PBM and/or Payer environment
• Clinical background

Education

Bachelor’s degree required

Pay Range

The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that’s unique about us

Our company culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.